Job Description

 Duties & Responsibilities 
• Carry out preventative maintenance of electronic security systems 
• Carry out reactive fault investigation and repairs of electronic security systems 
• To provide reliable, quality support to our customers at all times 
• To have a professional telephone and face to face manor 
• Assist clients and regional team with technical issues either on the phone or face to face 
• Have a flexible approach to working hours when required
Skills & Experience 
• Must have a high level of experience of our industry 
• Excellent technical knowledge of security systems 
• Have a systematic/logical approach to tasks & problems 
• Ensure all tasks are carried out quickly & efficiently 
• Be presentable in person and in vehicle and tools 
• Excellent communication and organisational skills 
• Be aware of and responsible for the equipment required to complete the necessary works including emergency van stock. 
• Understand the need for precise completion of paperwork records of jobs and full use of PDA device. 
• Have a polite but assertive telephone manor 
• Good knowledge of London and the home counties postcodes 
• Good customer service skills ability to motivate staff & colleagues and lead by example 
• The ability to think laterally and "out of the box" 
• Prompt and consistent time keeping
Package
•    Paid door to door travel for Engineers. 
•    Wellness & Employee Assistance Programme (EAP)
•    Perkbox access to a huge range of free perks and discounts
•    Regular One 2 One Check-Ins with Line Manager
•    Continued Professional Development & Ongoing Training
•    25 Day Holiday Plus Bank Holidays Increasing to 35 Days ( 1 Day Extra Per Annum To 30 Days & A Further 5 Days After 10 Years )
•    Flexible & Remote Working Where Possible
•    Company Culture That Promotes Work Life Balance
•    Access To Mental Health Care Support
•    Salary Sacrifice Pension Scheme
•    Childcare Voucher Scheme
•    Max 3 Year Old Company Vehicle
•    Death in service