Location:
Remote Position
Pay Range:
$43,222.40 - $75,982.40
This position supports application analysis. Under the direction and support of the EMR Manager, , participates in customer support, user training and health information data verification/entry. Performs ongoing system testing to ensure accurate/optimal functioning. Participates in EMR training, documentation entry and implementation during mergers. Liaises with internal and external stakeholders as needed. This role often includes travel, tight deadlines and when necessary, long hours. Demonstrates working knowledge of all facets of role, relevant healthcare information regulations, along with organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.
KPA 1 – Product Knowledge
Maintains knowledge of EMR (electronic medical record) systems, functions, programming, updates and basic knowledge of interfaces.
Becomes familiar with multiple EMR/Clinical application systems.
Creates, updates and maintains documentation on EMR support techniques.
Provide basic education to new providers.
Assist in system-wide education as needed for major EMR changes/updates as needed.
KPA 2 – Merger Support
Participates in all assigned training activities, including for extended periods of time required during mergers.
Assist in the development and updating of EMR training materials to keep current.
Maintain a positive attitude when training providers and staff.
Assist support staff to develop efficient workflows utilizing the EMR.
Work with other clinical applications members to develop crosswalk of EMR elements to assist in data migration from one EMR system to another and communicate this with others.
Assists with data conversion verification.
Assists with manual data entry for mergers as needed.
Problem solving skills are utilized when onsite for mergers with frequent communication with manager/ interdepartmental teams as needed.
KPA 3 – Support EMR Upgrades/Updates
Participates in testing upgrades, beta products, overall redesign of current systems as identified by the company or associated vendors.
Work with clinical applications team members to identify customer risk issues, trends, recurring or concerning issues with management as soon as identified.
Identify weaknesses/security risks in EMR software and suggest enhancements for product improvement.
Report issues to vendors as needed/directed by manager.
KPA 4 – Clinical Support
Maintains Standard Operating Procedures of the EMR support team and act as an interdepartmental liaison to share ideas and processes as they relate to the EMR.
Maintain knowledge of clinical processes as they related to oncology healthcare needs.
Provide basic education to Providers for EMR usage on identified systems.
Document provider training per established department SOP.
Education
Degree in Health, IT, Education or related field preferred.
Certifications/Licenses
Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
Previous Experience
Minimum two (2) years clinical oncology experience preferred.
Minimum two (2) years managing PHI (protected health data) or clinical office skills preferred.
Core Capabilities
Analysis & Critical Thinking: Working understanding of oncology healthcare needs and previous skill with maintenance of healthcare records.
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, and diversity awareness. Ability to work effectively with sensitive and confidential material.
Communication Skills: Good command of the English language. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, collaboration and partnerships, as well as a positive employee.
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability to work independently with limited to moderate supervision.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
Travel: 51-75%
Standard Core Workdays/Hours Monday to Friday 8:00 AM – 5:00 PM. May need to work some weekends or evening hours as company needs dictate.
#AONA
#LI-REMOTE
AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. We are the fastest growing network of community oncology practices delivering local access to exceptional cancer care.
We focus on:
- Enriching the patient experience by supporting the delivery of true value-based care through participation in the Enhancing Oncology Model and Principal Care Management programs and enhanced services, such as care coordination.
- Being 100% physician-led and governed by allowing for practice autonomy, where our partnership is collaborative and leveraged as a resource but, ultimately, what gets implemented in the practice is up to the physicians.
- Improving the lives of those who practice medicine with over 40 years of proven practice management expertise and the enablement of new revenue streams by accessing additional service lines such as clinical lab, pathology and oral oncolytic pharmacy.
The AON Difference
Practice diversification - A partnership with AON enables practice growth and access to new revenue streams through centralized ancillaries such as clinical lab, pathology and oral oncolytic pharmacy.
Economies of scale - Our ability to aggregate size and scale helps us to provide practices with the most competitive and attentive vendor services and drug pricing.
It’s a partnership - Practices deserve a partner that evolves to meet their needs and stays ahead of the industry changes. With a drive to innovate cancer care, we’re focused on the future of oncology and creating a network of industry experts to ensure accessible and patient-centered care continues to be at the forefront of healthcare.
