Job Description

At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Title: Electronic Health Records (EHR) Specialist

Department:

Healthcare IT / Clinical Informatics

The EHR Specialist is responsible for managing, implementing, and optimizing electronic health record systems to support clinical and administrative operations. This role ensures accurate data entry, system efficiency, compliance with healthcare regulations, and provides support and training to healthcare staff.

Key Responsibilities:

• Manage and maintain the EHR system, ensuring data accuracy, integrity, and security
• Support EHR implementation, upgrades, and system enhancements
• Train healthcare staff on EHR usage, workflows, and best practices
• Troubleshoot system issues and coordinate with IT/vendors for resolution
• Customize templates, forms, and workflows based on clinical requirements
• Monitor system performance and recommend improvements
• Ensure compliance with healthcare regulations and data privacy standards (e.g., HIPAA or local equivalents)
• Generate reports and analyze data for clinical and operational decision-making
• Assist in data migration, audits, and quality assurance activities
• Collaborate with clinicians, administrators, and IT teams

Required Qualifications:

• Strong understanding of healthcare workflows and clinical documentation
• Proficiency in EHR platforms (e.g., Epic, Cerner, Meditech, or similar)
• Basic knowledge of databases, data analysis, and reporting tools
• Excellent problem-solving and communication skills

Key Skills:

• Attention to detail
• Analytical thinking
• Technical troubleshooting
• Communication and training ability
• Time management and multitasking
• Team collaboration

Shift Details

• IST Shifts:

o 6:00 PM IST – 3:00 AM IST

o 9:00 PM IST – 6:00 AM IST

• Daylight Saving Time (DST):

Shift timings may vary by one hour during DST changes

• On-Call Rotation: Mandatory

Work Location

• Remote (India-based)

• Supporting US Healthcare clients

Employment Type

• Full-Time

Qualifications

Required Qualifications:

• Strong understanding of healthcare workflows and clinical documentation
• Proficiency in EHR platforms (e.g., Epic, Cerner, Meditech, or similar)
• Basic knowledge of databases, data analysis, and reporting tools
• Excellent problem-solving and communication skills

Key Skills:

• Attention to detail
• Analytical thinking
• Technical troubleshooting
• Communication and training ability
• Time management and multitasking
• Team collaboration

Shift Details

• IST Shifts:

o 6:00 PM IST – 3:00 AM IST

o 9:00 PM IST – 6:00 AM IST

• Daylight Saving Time (DST):

Shift timings may vary by one hour during DST changes

• On-Call Rotation: Mandatory

Work Location

• Remote (India-based)

• Supporting US Healthcare clients

Employment Type

• Full-Time

Additional Information

Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.