Job Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

DESCRIPTION OF WORK

The Electronic Health Record (EHR) Support Specialist will work as part of a small group of dynamic staff supporting the use of an EHR in a multidimensional agency with people at all levels of IT comfort and knowledge. Strong skills in analysis, critical thinking, and problem solving are paramount to success in this position, as is the ability to multitask and collaborate with others. The purpose of this position is to be the primary EHR support for the agency. Responsibilities will include password resets, communication and collaboration on form creation, general troubleshooting and support, and end user training.

Compensation: salary is determined by total years of relevant work experience

Work Schedule: 40 hours per week

• *Provides primary support for the agency Electronic Health Record (EHR) system.
• *Manages support requests that come in from staff via email, tickets, and phone calls.
• *Identifies and documents solutions to routine and non-routine requests and problems.
• *Provides timely resolutions to EHR errors/issues.
• *Provides initial and ongoing training to staff on the EHR system.
• *Implements staff requirements for form creation.
• *Logs and tracks support requests with the EHR vendor.
• *Stays informed of changes to the EHR system via release notes, participation in the user community, and other vendor support resources.
• *Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• *Is dependable and punctual regarding scheduling and attendance.
• Is prompt and accurate in completing all required reports, statistics and other requirements.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Performs other program related duties as assigned.
• Creates, maintains and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Essential functions of this job are to be performed on company physical work site.

*DENOTES ESSENTIAL JOB FUNCTIONS