Job Description

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.

STATEMENT OF POSITION

Under the supervision of the Director of Outpatient, Compliance and Quality, the Electronic Health Record Administrator is responsible for system maintenance, data security and compliance, technical support, staff training, workflow optimization, and reporting.

PRIMARY DUTIES:

•Oversee EHR system configuration, upgrades and functionality
•Ensure data accuracy, system security, and compliance with health care regulations
•Managing user access and auditing records
•Troubleshooting technical issues, software and hardware problems for users, serving as liaison with the EHR vendor
•Analyze data and workflows to improve efficiency in data entry and retrieval
•Generate reports on patient data, system performance, and quality metrics
•Verify Medicaid and commercial insurance information and maintain accurate payer data in the system
•Oversee nonmedical billing processes for employment services, Children's Services Act funding for TIP and FPSP, and MHSS contracts
•Perform other duties as assigned

ESSENTIAL COMPETENCIES:

•Excellent problem-solving skills and attention to detail
•Excellent communication skills
•Excellent business acumen by being strategic, decision-driven and understands business implications of decisions
•Strategic thinking to develop strategies to achieve organizational goals, adapt to changing conditions, and understands strengths and weaknesses

QUALIFICATIONS:

•Degree in Health Information Management, Health Informatic, Healthcare Administration or IT with healthcare preferred.
•Certification from AAPC or AHIMA, preferably Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), Certified Physician Practice Manager (CPPM), Certified Health Data Analyst (CHDS), Certified in Healthcare Privacy and Security (CHPS) preferred
•At least two years of experience working in a behavioral or primary health setting managing an EHR, Credible strongly preferred
•Attention to detail. Excellent organizational and communication skills. Ability to be persistent yet tactful while gathering needed information
•Proficiency in database management, IT troubleshooting, Microsoft Office Suite (e.g. Word, Excel) required
•Knowledge of domain-specific language (SQL, CQL, GraphQL, etc) preferred

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.

Ready to Join Our Mission?

If you're passionate about helping people achieve mental wellness, we encourage you to apply!

HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.

'Where Hope Meets Help.'