Job Description
Symetra has an exciting opportunity to join our Workforce Benefits team as an Electronic Data Exchange Analyst!
About the Role
As an EDX Analyst, you will implement new file feeds for voluntary, life, and disability benefits by creating customized implementation plans, specifications, SFTP’s, and feed testing for various sized policyholders. You will process complex ongoing feeds to find and correct data issues, including eligibility and contract rules. Advanced knowledge of analytical techniques and ability to escalate issues as needed after data interpretation is required. EDX Analysts must be driven to learn more about business analysis, processes and systems to help develop skill set and set up quality feeds for end users.
What you will do
- Determine which activities are necessary in order to complete file feed processing from implementation to active production file management.
- Develop processes that will be used to manage requirements.
- Build relationships with business partners including users, vendors, project team, and management at all levels.
- Utilize basic analysis techniques to measure the quality of the data exchanged using business analysis techniques during feed testing.
- Develop a communication plan during feed implementation to meet the needs of all business partners.
- Manage conflicts, issues and changes in order to ensure that stakeholders and the end users remain in agreement on the data exchange.
- Utilize requirements and communicate them to stakeholders.
- Maintains traceability of the requirements from planning through post-production phases of files to ensure quality of delivery.
- Identify business needs, refine and clarify the definition of the needs and validate the solution meets the needs.
- Prioritize and progressively elaborate stakeholder and solution requirements in order to enable the end user to implement a solution that will meet the needs of the organization and stakeholders.
- Assess the proposed solution due to data limitations to determine which solution best fits the business need, identify gaps in the solution, and determine necessary workarounds or changes to the solution.
- Process all first production files for newly implemented feeds to ensure data is clean and accurate before transitioning to production.
Why work at Symetra
"This is a best workplace that value the personal and professional growth of its employees." - Sara H., Sr. Analytics Engineer
“Come hungry. Stay hungry. Symetra is a place where curiosity, continuous learning, and personal growth are truly valued. Don’t be afraid to ask questions or challenge yourself—every step you take is worth it. You’ll grow into a stronger, more empowered employee at one of the most diverse and equitable companies in the country.” - Ashley C., Internal Wholesaler
What we offer you
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
$60,100 - $100,100 annually plus eligibility for Company Annual Bonus program
Qualifications
Who you are
- High school diploma required.
- Bachelor's Degree OR 4 years work experience required
- Experience with group insurance file feeds strongly preferred
- Highly deadline driven and able to work in a fast-paced environment.
- Capacity to navigate multiple systems simultaneously for data research.
- Contributes to a collaborative working environment and builds trust with others.
- Ability to learn new software and systems
- Advanced Excel skills
- Advanced data analysis skills
- Project management
- Advanced problem solving and attention to detail
- Excellent verbal and written communication skills
- Results Driven
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to
test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
