ESSENTIAL JOB FUNCTIONS:

1. Monitor the card risk management systems and various reports designed to identify high risk transactions. Review and investigate all transactions deemed high risk.
2. Contact customers via phone / mail/email and validate questionable transactions, take appropriate action based on Bank procedures. Maintain records of all communication, both external and internal, update alert status on the Risk Management systems.
3. Report performance and systemic issues to department management and appropriate vendors. Track issue resolution.
4. Analyze the rules/alerts established in the risk management system and make recommendations to EBD Officer for change/addition for more efficient and effective processing and monitoring.
5. Research, process and track all card related claims, adjustments, inquiries and notifications. Follow Bank procedures for provisionally crediting and debiting affected accounts. After completing the investigation, determine appropriate resolution and notify customer.
6. Enforce compliance with regulation E and monitor network timeframes for deadline adherence by other institutions.
7. Reconcile and adjust all activity to, P.O.S. rejects, income, and chargeback DDA accounts. Reconcile general ledger, process and adjust ATM unposted items from suspense debits account.
8. Perform settlement and reconcilement between the various networks, vendors and the bank.
9. Perform daily prepaid card settlement
10. Download and review various monthly reports
11. Control and maintain all activity records, enforce departmental controls, auditing and security policies.
12. Monitor and answer internet banking dedicated email and telephone lines to handle customer inquiries and support issues during prescribed business hours.
13. Work with relevant daily reports to ensure operational and risk compliance with Bank policy/procedures and controls.
14. Communicate with customers and branch personnel via email, interoffice mail, and telephone to resolve problems. Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes.
15. Maintain all logs.
16. Cross-train in all existing and future EBD functions.
17. Act as backup all EBD functions as needed.
18. Performs various related clerical duties as directed by manager.

KNOWLEDGE, SKILLS and EXPERIENCE REQUIREMENTS:

1. High School diploma or equivalent.
2. General knowledge of accounting
3. Minimum 2 years related banking reconcilement experience.
4. Good mathematics and investigative skills.
5. Knowledge of compliance laws.
6. Knowledge of branch operations.
7. Through knowledge on MS Word, Excel and Access.
8. Good written and verbal communications skills
9. Good customer service skills
10. Thorough knowledge of Bank wide operations.

Our job titles may span more than one career level. The starting hourly salary for this role is between $22.40 – $26.00. The actual hourly pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.