Job Description

Sureserve provide market leading compliance and energy services across the UK, with close to 5000 employees working from over 30 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Overview of role:

This role is responsible for the inspection, testing, maintenance, fault finding, and diagnosis of electrical systems, using a strong working knowledge of electrical principles and practices. The position involves installing new electrical systems, including lighting and heating to agreed customer standards, as well as maintaining existing installations. All work is carried out in strict adherence to safety guidelines and in compliance with relevant codes, regulations, and industry standards, ensuring reliable, high‑quality, and safe electrical solutions.

Key Responsibilities:

• Diagnose and repair electrical problems in commercial and domestic electrical systems, including fault finding, re-wiring and monitoring
• Respond to reactive repair and maintenance works, including being available “On Call” (on a rota basis) when required and as assigned.
• Assess parts needed and place orders in line with Company procedures using preferred suppliers
• Conduct routine maintenance and testing on commercial and domestic electrical systems, and ensure installations are to manufacturers’ standards, including emergency lighting, fire alarms and security systems, including door entry (where qualified to do so)
• Re-wire faulty electrical systems, including emergency lighting, heating, alarms, door entry and CCTV (where qualified to do so)
• Ensure good quality workmanship in line with company procedures and standards, comply with relevant building regulation codes and follow H&S requirements.
• Undertake PAT or other Testing (where qualified to do so) on appliances and lighting as part of any planned servicing contract
• Provide exceptional customer service and respond effectively and efficiently to on-site queries or complaints
• Possess working knowledge of industry-relevant regulations and qualifications ensuring regularly attending Tool Box Talks and keeping industry-knowledge up to date with CPD (Continuous Professional Development)
• Demonstrate familiarity and knowledge of NICEIC requirements, completion of all relevant
• Certification (where qualified to do so)
• Present a professional image and adhere to all relevant Company and H&S Regulations when working, including wearing appropriate PPE, uniform, and ensuring Company ID is always visible.
• Any other reasonable duties relevant to an Electrician working in the field on a social housing and local authority reactive repair, maintenance and planned services contract

Education, Experience and Qualifications:

Previous electrical works experience including lighting (communal and domestic), wiring, installations, alarm/ door entry systems, fire prevention systems maintenance.

• Level 3 Qualified Electrician
• Qualified to 18th Edition
• 2391 Testing & Inspection
• Strong Written and Verbal Communication
• Excellent organisational skills – good time management
• Excellent customer service skills
• Presentable, professional technician
• Punctual and reliable
• Full valid UK Driving License

What We Offer:

• We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
• Competitive salary
• 20 days annual leave plus bank holidays
• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Bike2Work scheme

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable Adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact SCE.GroupHR@sureserve.co.uk

Pre-employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.

You may be required to carry out other duties in order to commensurate with the post. This will not change the character or purpose of the post but will be necessary to maintain high standards of business practice. The post-holder will be expected to participate in developing Sureserve Quality Standards.

This job description, through Business reasons, may be altered from time to time to meet the changing needs of the Company.