Brisbane | Full-time
RedEarth builds battery systems in Brisbane to help Australians take control of their energy. Homes and businesses rely on these systems to reduce grid risk and stay powered when it matters.
When something goes wrong in the field, RedEarth owns it. We support our installers, stand behind our systems, and fix problems properly. This role sits at the centre of that mission.
This is a technical support role for a licensed electrician who enjoys problem-solving and backing others. Most work is office-based, with flexibility built in, plus occasional site visits when hands-on support makes the difference.
What you’ll be doing
Provide Tier 2 technical support to electricians and installers via phone and email
Support commissioning, configuration, and fault resolution
Interpret wiring diagrams, schematics, and standards to guide compliant installs
Diagnose electrical faults, system behaviour, firmware, and communications
Attend site when required to support complex or critical issues
Log and track support cases clearly in CRM systems
Work closely with engineering and product teams on root-cause fixes
Support warranty investigations and corrective actions
Stay current with Australian electrical standards and WHS requirements
What you must have
Unrestricted Australian Electrical Licence
Strong troubleshooting and fault-finding skills
Confidence reading and explaining electrical documentation
Clear, calm communication style
Comfort using software tools and support platforms
Nice to have, not required
Experience in technical support, service, or commissioning roles
Exposure to energy systems, industrial work, or smart equipment
Additional training or certifications beyond core licensing
You do not need solar or battery experience. Certification, judgement, and how you support others matter most.
Why work at RedEarth
Help power Australian homes and businesses, not just close tickets
Work on real systems designed, built, and supported locally
Flexible work setup with balance between office, remote, and site time
Influence product quality through direct feedback to engineering
Clear pathways into senior technical or specialist roles
Join a team that takes ownership and backs each other!
Ready to step into a role with purpose?
Apply now or reach out for a confidential chat about how this role could fit your next move.
AFR BOSS MOST INNOVATIVE COMPANY 2024 + 2025
Pathfindr helps you run a better business using AI.
We're on a mission to help clients improve their business using AI today and prepare for tomorrow by empowering their teams to stay at the forefront of innovation.
What We Do
We specialise in AI employee enablement services, designed to enhance productivity, creativity, and efficiency in the workplace. Some areas where we can help include:
1. Strategising your approach to integrating AI into your business
2. Implementing and experimenting with real-world solutions to ensure they are creating the value you need
3. Scaling adoption of an existing AI solution by providing enablement training and ongoing support to your team
What We're About
We are passionate about helping our clients achieve their goals, and realise the promise of AI-generated value in their organisations. They are the reason we love to work in AI, and we want to make sure they - and, most importantly, their people - are at the forefront of today's rapidly changing technology landscape.
Join Us on This Journey
We invite you to be a part of this exciting adventure. Whether you're a business looking to leverage AI for employee enablement or an enthusiast eager to learn more about our services, we welcome you to connect with us.
Let's explore how Pathfindr AI can transform your workplace!
