Brisbane | Full-time
RedEarth builds battery systems in Brisbane to help Australians take control of their energy. Homes and businesses rely on these systems to reduce grid risk and stay powered when it matters.
When something goes wrong in the field, RedEarth owns it. We support our installers, stand behind our systems, and fix problems properly. This role sits at the centre of that mission.
This is a technical support role for a licensed electrician who enjoys problem-solving and backing others. Most work is office-based, with flexibility built in, plus occasional site visits when hands-on support makes the difference.
What you’ll be doing
Provide Tier 2 technical support to electricians and installers via phone and email
Support commissioning, configuration, and fault resolution
Interpret wiring diagrams, schematics, and standards to guide compliant installs
Diagnose electrical faults, system behaviour, firmware, and communications
Attend site when required to support complex or critical issues
Log and track support cases clearly in CRM systems
Work closely with engineering and product teams on root-cause fixes
Support warranty investigations and corrective actions
Stay current with Australian electrical standards and WHS requirements
What you must have
Unrestricted Australian Electrical Licence
Strong troubleshooting and fault-finding skills
Confidence reading and explaining electrical documentation
Clear, calm communication style
Comfort using software tools and support platforms
Nice to have, not required
Experience in technical support, service, or commissioning roles
Exposure to energy systems, industrial work, or smart equipment
Additional training or certifications beyond core licensing
You do not need solar or battery experience. Certification, judgement, and how you support others matter most.
Why work at RedEarth
Help power Australian homes and businesses, not just close tickets
Work on real systems designed, built, and supported locally
Flexible work setup with balance between office, remote, and site time
Influence product quality through direct feedback to engineering
Clear pathways into senior technical or specialist roles
Join a team that takes ownership and backs each other!
Ready to step into a role with purpose?
Apply now or reach out for a confidential chat about how this role could fit your next move.
We are building a dynamic and vibrant community dedicated to fostering growth, innovation, and collaboration within the Australian technology start-up landscape. From Sydney's bustling tech hubs to Perth's emerging digital communities, we bring together the brightest minds, ground-breaking ideas, and pioneering enterprises from across the nation.
Our Vision:
To create an inclusive and supportive environment where tech start-ups of all sizes and stages can flourish. We believe in the power of community and collaboration to drive innovation, and we are committed to being the leading voice and hub for tech start-ups in Australia.
Join Us:
Whether you're a budding entrepreneur, a seasoned tech veteran, or an enthusiast keen on the latest in tech innovation, Australia's Tech Start-Up Ecosystem is for you!
Check out our website for the various platforms we run on!
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