Vensure Employer Solutions

Electrical Service Technician and Specialized Product - NC - On Site

Vensure Employer Solutions  •  High Point, NC (Onsite)  •  1 month ago
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Job Description

Reporting to the Electrical/Optical department coordinator, the technician is responsible for Machinex customer support in North America. To do so, his main mandates will be to:

  • Be the privileged contact of the customers for all aspects of service for sorting facilities.
  • Represent, serve, and defend the customer’s interests within the company while respecting Machinex’s expectations.
  • Perform maintenance and repair tasks at our customer’s site.

Essential Duties and Responsibilities

  • Receive and respond appropriately to all spare parts and service requests, complaints, troubleshooting from the assigned customers. The candidate will take complete responsibility of the calls and ensure that the customer receives complete satisfaction;
  • Evaluate the work to be carried out (parts requirements, tools, labor, etc.) according to the customer’s requests; plan and perform service jobs;
  • Implement the installation, commissioning and operation of the electrical/optical equipment;
  • Repair automated equipment (PLC) and operators interface (HMI) of different manufacturer (Omron, Schneider, Allen-Bradley and Siemens);
  • Perform preventive maintenance, emergency repair and troubleshooting on our customers systems;
  • Follow up on customer satisfaction;
  • Produce documentation (quotes, orders, RMA, service reports, etc) in an ERP.

Qualifications

  • Training in technical electrical (Professional, Technical College or engineering studies);
  • 3-5 years of experience in the domain of automation and control;
  • Have mechanical skills;
  • Technical drawing reading skills;
  • Be proactive, autonomous, customer service oriented and at ease in analyzing problems and finding solutions;
  • Availability for frequent travel to our customer’s facility within North America (possibility Overseas).

This position is eligible for the follow benefits

  • Insurance Plan
    • Health
    • Vision
    • Dental
    • Basic Life
    • Long/Short term Disability
  • Simplified IRA
  • Paid Holidays
  • Vacation Time
Vensure Employer Solutions

About Vensure Employer Solutions

Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia. As the nation’s fastest-growing PEO, Vensure uses industry-leading technology to offer complete, end-to-end solutions for payroll, human resources, benefits, risk management, and workers’ compensation services. From payroll processing and tax preparation, to full-suite benefits administration and claims management, VensureHR has payroll, HR, benefits, risk management, and workers’ compensation specialists to assist business owners with their unique business needs. Whether a product demo or specialized customer support, our service specialists provide the tools, resources, and industry expertise to help clients succeed. Vensure is committed to helping thousands of clients manage, nurture, and grow their businesses by providing employee and employer-related administration services. To learn more, visit https://vensure.com/.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Chandler, AZ
Year Founded
Unknown
Website
vensureinc.com
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