Job Description
Our Mission
Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.
Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.
WHY Join Hiller
At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.
Here are even more reasons to join the Happy Hiller Team!
- Our Family Owned & Care Culture
- OUR VALUES
- Healthy Work/Life Balance
- Established Career Paths
- Advancement Opportunities
- Year-round work – NO LAYOFFS
- 401k Plan w/ Company Match
- Employee Referral Program
- Regular Performance Reviews
- Paid Training in our state-of-the-art facility
Benefits
Medical, Dental & Vision insurance
Long and Short-term disability
Company paid $50,000 life insurance
Company paid vacation
Paid holidays
Medical Flex Spending accounts – Family care
Job Responsibilities:
• Provide electrical service and/or repair to customer units as needed.
• Coordinate with utility service providers (NES, MTEMC, CEMC, etc.) and local code officials to ensure proper guidelines are established.
• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
• Submit purchase orders to dispatch or other designated purchasing team administrators.
• Facilitate rescheduling customer appointment if call is not complete.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep truck clean, stocked and accurately inventoried.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Inform a manager if the customer does not have electrical services before leaving the call.
• Communicate the benefits of Club Memberships.
• Manage operational metrics including average invoice total, callback ratios and labor margins.
• Train, coach and mentor technicians and apprentices.
• Investigate any reported safety issues.
• Support manager as a resource who can make decisions on behalf of the company for the technician team.
• Perform other duties as assigned.
Knowledge, Skills and Abilities:
• State Electrical License preferred
• A High School diploma or general education degree (GED) required.
• A minimum of four years’ experience preferred in installation, maintenance, troubleshooting and correcting diverse electrical service issues.
• A valid driver’s license and approved to drive by Company’s insurance carrier.
• Must be highly organized with good attention to detail and follow through.
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with desire to exceed customer expectations.
• Function in a team environment.
• Must be able to use a computer tablet, smart phone and read a map or follow GPS.
Physical Requirements:
• Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 50% of the time.
• Climb ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces.
• Able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items
• Occasionally work from heights up to 15 feet above ground.
• Able to carry 24 foot extension ladder alone and/or 40 foot extension ladder with a fellow co-worker on most jobs.
• Have good visual acuity.
Minimum 3-5 years verifiable Electrical experience required to qualify for sign-on bonus
#hillersp
We sincerely thank all applicants in advance for submitting their interest in this position.
Hiller is an EEOC employer.
Applicants will be required to undergo pre-employment drug screens and background checks.
Apply today if you have what it takes to be a part of the industry's best team in the home service industry!
