Job Description

Job DetailsLevel: ExperiencedJob Location: Starr Electric - Macon, GA 31204A FirstCall Mechanical Company
ELECTRICAL SERVICE MANAGER
Location: Macon, GA
WHO IS FIRSTCALL MECHANICAL?
Starr Electric is a commercial and industrial Electrical services provider in Georgia, focusing on metro Atlanta and Macon. Founded in 1947, Starr Electric partnered with FirstCall Group in 2024.
FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
BENEFITS OVERVIEW
FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:
Competitive Weekly Pay
Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More
Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
Generous Referral Bonus of $2,500 per referral
Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances
POSITION OVERVIEW
We are currently seeking an Service Manager that will maneuver day-to-day business of the service department. High quality, timely, and on budget completion of service projects, maintenance agreements and system repairs is the primary responsibility of this position.
JOB RESPONSIBILITIES
Manage and develop the staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective use of resources and customer satisfaction
Assess the skills and abilities of technicians to ensure appropriate work assignments and identify abilities and training needs
Assist in developing training and work procedures
Identify opportunities for team improvement, set a plan for achieving customer satisfaction and sales goals, and coach accordingly
Assist the dispatching operation to ensure appropriate technician selection for type of service
Resolve customer issues and complaints to ensure customer satisfaction
Hold regular 1-on-1 meetings with team members to review performance and progress towards goals
Ensure that materials and equipment are ordered and dispensed for scheduled jobs
Generate reports and measures of departmental operations as well as records all inventory, tools and vehicles and reviews reports with management
Instruct technicians on proper use of materials and quality workmanship
Verify ongoing training of Technicians
Full financial responsibility for assigned department operations
Ensure company goals are met monthly
Identify and communicate where improvements can be utilized
Ensure that employees have proper tools for the job and that they are properly maintained
Monitor preventive maintenance of vehicles to ensure proper operation
Oversee facility and equipment maintenance, ensuring that assets are protected and controlled. Maintains an organized, clean and safe work area
Observe IES safety rules and regulations in the performance of duties, Respond to Technician accidents, following safety policy and all drug testing procedures
Run service and maintenance calls, and provide technician support when needed
Keep track of maintenance contracts and frequencies of service. Makes sure all maintenance contracts are completed on time. Keeps track of the hours spent on contracts, and make sure we do not go over any hours on them
Answer questions from the technicians about jobs, procedures, or assist with technical questions
Source parts and pricing and prepare service repair quotes and send to customers for approval
Create and manage service repair projects as they are approved until the completion of the project
Expected to work after hours when needed or asked by supervisor. May need to assist a technician after hours
Able to multitask and make sure work is done properly and efficiently
Exemplify and maintain a commitment to a high level of customer service for yourself and the department
These duties may not be all inclusive and can be changed without notice
ACCOUNTABILITIES
Strategic Planning and Execution
Operational Management
Leadership and Team Management
Business Management
ORGANIZATIONAL ALIGNMENT
This position will report to the Branch Leader and has responsibility to the service team.
QualificationsQUALIFICATIONS
Valid driver's license
Must be comfortable with computers and Microsoft Office applications
Minimum 5-7 years of management experience, or field experience with supervisory responsibility
Active EPA certificate
BEHAVIORAL PROFILE
Strategic Skills
Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably.  Open to change and will try anything to find solutions.  Able to handle uncertainty and make decisions without knowing the whole story
Operating Skills
Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.
Behavior Skills
Ability to manage people and situations when conflicts arise.  Ability to seize opportunities with the drive to complete goals.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Personal and Interpersonal Skills
Ability to establish and grow relationships with customers through effective verbal and written communication.  Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress.  Demonstrates integrity and trust through appropriate directness and truthfulness.  Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.
Environmental Requirements
Will be required to work in a field environment, traveling to multiple customer sites on a daily basis.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.