Job Description

As Service Manager, you’ll oversee daily operations, drive customer satisfaction, and support technicians across electrical service calls. You’ll play a key role in workflow scheduling, team development, and client relationship management—delivering best-in-class service to our commercial and industrial customers.

What You’ll Do

• Manage and dispatch a team of field service technicians for electrical jobs
• Oversee project timelines, quality control, and customer communication
• Serve as the liaison between customers, contractors, and internal departments
• Ensure safety compliance and adherence to company standards
• Assist in estimating, quoting, and reviewing service contracts
• Develop and coach your team for long-term success
• Monitor KPIs and contribute to department growth targets

What We’re Looking For

• 5+ years in electrical service, with supervisory or leadership experience
• Strong knowledge of commercial/industrial systems, troubleshooting, and repair
• Ability to manage multiple service calls, customer needs, and technician scheduling
• Excellent communication and problem-solving skills
• Familiarity with field service management software is a plus

Why Join Crosby Electric?

• Compensation: $90,000–$100,000+ per year, depending on experience and annual performance-based bonus.
• Competitive full benefits
• Company vehicle and phone allowance
• Supportive, values-driven leadership
• Opportunity to shape a growing service department
• Stability and reputation: serving Alabama for over 50 years

JOB BENEFITS:

• Year-round work stability
• Limited travel
• Company vehicle
• Phone Reimbursement
• Company provided uniforms/gear and tablet
• PTO (paid time off)/holidays
• Highly competitive pay - negotiable based on experience
• Company-paid certification, and training
• Health insurance, including dental, vision, for employees and family
• 401K Retirement Program

Job Type: Full-time

Crosby Electric, a Crete United Company is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply

Ready to lead a team that keeps critical systems running? Apply today and grow with Crosby Electric.

Build The Future with Crosby Electric, a Crete United Company