Job Description

Overview

ABACUS is currently seeking an Electrical Field Supervisor to join our family-like culture, who are dedicated to delivering the best customer service experience every day. The Electrical Field Supervisor assists the Electrical Division Manager with day to day tasks. As a Field Supervisor, you will be responsible for the growth and development of technicians. This includes strategic sales strategies, coaching through ride alongs, and increasing technicians KPIs.

At ABACUS, we believe in employee development, having a positive culture, promoting from within, and being a strong partner within our communities, all while you earn the income that YOU deserve!

Are you ready to join the best team in Houston?

What’s In It For Me?

• Market Value Compensation
• Company vehicle with gas card and toll tag
• PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment

Responsibilities

What Will I Do?

• Assist management team with developing and implementing sales strategies to achieve growth and profitability goals.
• Collaborate with management to develop long-term plans, objectives, and policies for the division.
• Oversee your team’s upkeep on their vehicles ensuring they meet Abacus Standards and Policy, including cleanliness, stock, and general upkeep of the company assigned vehicles.
• Lead and oversee the Abacus Onboarding process and Onboarding Training Program. Ride-along
• Coach all electricians through Abacus’ ride along process and procedures to develop a high performing team.
• Monitor market trends, competitor activities, and customer needs to identify opportunities for business growth.
• Lead, mentor, and develop a high-performing team of sales, operations, and service professionals.
• Drive the Electrical department sales through training and development of the field technicians.
• Coach all electricians on how to increase average ticket, closing rate, and monthly truck revenue by utilizing Abacus call by call standards.
• Execute normal technician responsibilities on assigned days.
• Handle escalated customer concerns by demonstrating 100% customer satisfaction.
• Maintain operational excellence through safety awareness and accurate reporting.
• Ensure compliance with industry regulations, safety standards, and company policies.
• Monitor and control call backs and warranties.
• Promote lead generation.

Qualifications

Do I have What it Takes?

• Minimum High School Graduate/GED Equivalent.
• At least 5 years of experience in the electrical field.
• Wireman, Journeyman and or Master License required.
• Leadership Experience: Experience in a supervisory or managerial role, preferably within a technical or service environment.
• Basic to intermediate skills in Microsoft Windows, including Word and Excel.
• Able to climb in and out of box trucks/vans easily, able to lift over 75 pounds and work in the summer heat, climb in attics and under houses with ease.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.