Job Description

• Support technical troubleshooting and investigation for field service failures and RMA, including mechanical, electrical parts, and software testing.
• Develop and maintain internal documents including but not limited to work instructions, repair history, training content, customer reports.
• Study root causes of product on-site failures through user reports, inspections, testing, reworks, mechanical drawing, PCA schematics, PCB layouts.
• Participate and report updates on RMA meetings with internal teams and repair contractor manufacturers.
• Assist FS engineering teams on customer requests, escalations, and on-site services.
• Perform other related duties and assignments as required.

• Junior / Senior year BS student or MS student in EE, ECE, EECS, or related engineering major.
• Intern or project experiences on PCA or system troubleshooting and root cause analysis.
• Hands-on experiences on assemblies, tools, DMM, cabling, lab equipment.
• Effective analytical and problem-solving skills with logical thinking.
• Excellent verbal and written communication skills.
• Project management skills preferred.