Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

The Opportunity

As an eLearning Specialist, you are responsible for executing Learning system data maintenance and administrative activities in a timely and accurate manner in support of Learning business processes. You will perform functionality testing on previously created eLearning materials You will gain a broad understanding across global Learning processes and tools, as well as local and global downstream impacts on compliance, audits and right-to-operate, as well as finance, IT etc. This is coupled with strong customer focus, communication skills and solution orientation.

In this role, you will be:

• Executing system data maintenance and administrative activities directly related to eLearning and content management in Cornerstone and all relevant Learning management systems.
• Executing functionality testing on various eLearning materials in several languages.
• Providing customer service on eLearning related activities, such as inquiry resolution, request management, and trouble-shooting.
• Supporting the Global Learning Center of Excellence with system updates, process enhancements, and cross-functional projects.
• Collaborating with regional and global peers within the People Support Solutions network to drive operational consistency.
• Ensuring strict compliance with local regulations, data privacy guidelines, and defined operational SLAs and KPIs.

Who you are

In this role you will be working within a team of eLearning Specialists focusing on eLearning requests and content management from all customer groups and across various functions and levels within the organization.

You bring the following skills and competencies:

• Ideally 1-3 years of experience in corporate environment
• University degree
• Experience with Cornerstone or other cloud-based learning management solutions is a plus
• Knowledge of Learning processes an advantage
• Strong customer service & interpersonal skills, ServiceNow experience is a plus
• Fluent in English required, additional languages a plus

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.