Job Description

Brand: Purpose Financial

Address 322 Rhett Street, Greenville, South Carolina, United States - 29601

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

To learn more about Purpose Financial visit Purpose Financial Website

Purpose Financial is looking for a talented, result-oriented, and innovative Elastic Observability Engineer to join the team!

This position reports to the Systems Integration Manager and is responsible for designing, implementing, and maintaining enterprise monitoring, logging, and alerting platforms to ensure the reliability and availability of business-critical systems. This role will focus on proactive monitoring, incident prevention, and operational visibility using the Elastic Stack and related observability tools.

The engineer will work closely with infrastructure, application, and operations teams to build intelligent alerting and monitoring frameworks that enable early detection of issues before they impact customers or internal operations.
This role directly supports high-availability services including Point-of-Sale, Collections, Treasury, and Credit Risk platforms, ensuring maximum uptime and rapid issue detection.

Job Responsibility

Monitoring & Observability

• Design, implement, and maintain monitoring and alerting solutions using the Elastic Stack (Elasticsearch, Logstash, Kibana, Beats, Elastic Agent, APM, OTEL)
• Develop dashboards and visualizations that provide real-time operational visibility into enterprise systems.
• Configure proactive alerting rules to detect anomalies, performance degradation, and system failures.
• Establish monitoring standards across applications, infrastructure, and cloud services.

Incident Prevention & Reliability

• Identify patterns and trends in system telemetry to prevent outages before they occur.
• Tune alert thresholds to reduce alert fatigue while ensuring timely notification of critical events.
• Participate in root cause analysis and post-incident reviews.
• Continuously improve monitoring coverage for critical systems.

Platform Administration

• Administer and maintain Elastic Cloud clusters and associated infrastructure.
• Optimize indexing, storage, and performance of Elastic deployments.
• Manage log ingestion pipelines and data lifecycle policies.
• Implement security and access controls for monitoring platforms.
• Support stability of the Elastic Stack, including after-hours work as needed.

Collaboration & Culture

• Work with DevOps, SRE, application teams, and infrastructure engineers to integrate observability into new systems.
• Assist development teams in instrumenting applications for metrics and logging.
• Support monitoring for hybrid environments including on-premises infrastructure and cloud platforms.
• Mentor and train team members as well as developers when needed.
• Attend engineering, customer, and business meetings as required.

Automation & Continuous Improvement

• Automate monitoring configuration and alerting workflows.
• Implement Infrastructure-as-Code where possible for monitoring deployments.
• Evaluate new observability technologies and enhancements.

Documentation & General

• Maintain technical documentation and procedures.
• Perform other duties as assigned.

Accountability

• Understand, adhere to, and enforce all corporate policies.

Job Responsibilities Cont.

Education Required

Bachelor’s degree in Computer Science, Information Systems or equivalent professional experience in analytics, statistics, and distributed systems.

Experience Required

• 5+ years working with the Elastic Stack (Elasticsearch, Logstash, Kibana) or similar observability platforms.
• 5+ years designing and managing monitoring and alerting systems preferably in a financial services environment.
• Strong understanding of log aggregation, metrics, and distributed system monitoring.
• 5+ years working in hybrid Linux/Windows/AWS environments.
• Strong experience using the Elastic agent with integrations.
• Understanding of networking, system performance, and application monitoring concepts.
• Experience integrating and monitoring containerized environments in the Elastic Stack
• Experience with Kubernetes in Rancher with the ability to configure, deploy and maintain the Elastic Agent or OTEL into the clusters.

Knowledge Required

Excellent written and verbal communications skills; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.

Knowledge Required:

• Excellent written and verbal communication skills
• Adaptability and flexibility in a changing environment
• Comfortable working in a dynamic, high-volume, fast-paced environment
• Ability to create detailed technical documentation
• Track record of collaborating in a matrix environment and leading by influence across functional and organizational lines
• Extensive experience evaluating, onboarding, and managing new technologies, services, and features
• Understanding of compliance with policies, procedures, and laws governing the industry, business, and products

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Competencies

OKRTechnical Proficiency/Leadership

Travel

0-10% travel depending on location

Attire

Business Casual

Other

Technologies & Environment
The Elastic Observability Engineer will work with a modern monitoring and observability stack supporting a hybrid environment.
Core Technologies

• Elastic Stack (Elasticsearch, Logstash, Kibana, APM)
• Elastic Agents /Beats/APM Java agents/OTEL/Fluent-bit
• Elastic Alerting (webhooks to MS Teams)
• Log ingestion pipelines and telemetry data streams

Monitoring & Integration

• Infrastructure and application monitoring
• Log aggregation and distributed tracing
• Design and maintain dashboards and SLO definitions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 46211