Erste Group

Ekspert/kinja za reklamacije i chargbackove

Erste Group  •  Serbia (Onsite)  •  3 months ago
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Job Description

Lokacija: Nije nam važno gde živiš, jer možeš odabrati gde želiš da radiš, u Novom Sadu ili u Beogradu.

Tip ugovora: Ugovor o radu

Sektor/služba: Sektor digitalnog bankarstva i inovacija

Rok za prijavu: 06. mart 2026. godine

Kada radite sa nama, to znači da i vi verujete da zajedno možemo da oblikujemo budućnost, razvijajući digitalno bankarstvo i ulažući u finansijsko zdravlje, tako da svako od nas s ponosom može da kaže: #neradimubanciradimuErste.

Šta bi bila tvoja uloga?

  • Samostalno vođenje i upravljanje reklamacijskim i chargeback postupcima po osnovu poslovanja sa platnim karticama
  • Priprema predloga za poboljšanje reklamacijskih procesa i povećanja zadovoljstva klijenata
  • Komunikacija sa kolegama u prodajnoj mreži Banke i drugim odeljenjima, uključenim u proces rešavanja reklamacija i prigovora klijenata
  • Izrada internih i regulatornih izveštaja u domenu reklamacija i prigovora klijenata.
  • Priprema pregleda i obuka za zaposlene u prodajnoj mreži, vezanim za novine i izmene u procesima rešavanja reklamacijskih postupaka po osnovu poslovanja sa platnim karticama
  • Stručno osposobljavanje u oblasti chargeback procesinga i dnevno operativna saradnja sa bankama, kartičnim kompanijama i dobavljačima u oblasti rekalmacijskog postupka

Prepoznaješ li se u ovom opisu?

  • Imaš najmanje 3 godine iskustva u radu na istoj ili sličnim pozicijama
  • Odlično razumeš, pišeš i govoriš engleski jezik

Šta možeš da očekuješ od nas?

  • Privatno zdravstveno osiguranje
  • Profesionalni i lični rast i razvoj
  • Dobra atmosfera u timu
  • Učenje od Erste grupe
  • Hibridni način rada
  • Akcije Erste grupe

Erste Banka smatra raznolikost svojih zaposlenih ključnom za inovacije i uspeh. Kao poslodavac, ponosni smo što nudimo jednake šanse, bez obzira na godine, boju kože, verska uverenja, pol, seksualnu orjentaciju ili poreklo.

#neradimubanciradimuErste #verujusebe #MogućnostipočinjusaMOGU

Erste Group

About Erste Group

Founded as “Erste oesterreichische Spar-Casse” in 1819, we are now one of the leading financial institutes in Central and Eastern Europe.

As the leading institute of the Austrian savings banks, we are one of the country’s biggest banking groups, with regional savings banks. As Erste Group, we are present in the banking markets of 7 countries in the CEE region. That’s how we can apply local knowledge to servicing to more than 16 million customers. We provide financing to families for their living space and help entrepreneurs with their plans as well as founders taking their first step towards independence.

A career that helps you progress, and a role with responsibility.

In a changing world, people need orientation. Occupations with perspectives. Assignments that make sense. And people who think ahead. Working at Erste Bank means shaping one´s own career, taking on personal responsibility and learning from setbacks.

As an Erste Bank employee, you are not only working in the banking business. Working at Erste Bank means creating products that are ahead of the times. Developing services that bring advances for our customers. Identifying markets that others haven’t recognized yet. Our company is among the best employers in the country. We take work-life balance seriously and have created a completely new work environment at Erste Campus, our head office.

Excellence is only possible when employees with personality, talent and experience come together. That’s why we assign as much responsibility to our employees and seek to hire people who contribute to making us what we war: Austria’s most modern bank.

Imprint: https://www.erstegroup.com/en/imprint

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Vienna, AT
Year Founded
Unknown
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