Job Description

Provides essential operational and communication support to the entire Educational Interpreter Performance Assessment (EIPA) team, serving as the first point of contact for test candidates, state agency partners, and local test administrators. Brings firsthand understanding of the educational interpreting profession and the EIPA assessment program by being fluent in American Sign Language (ASL) as a Nationally Certified Interpreter. Engages credibly and knowledgeably with the Educational Interpreting and Deaf Communities, responds accurately to candidate inquiries, and communicates effectively across hearing and Deaf cultural contexts. Supports the broader EIPA team by coordinating interpreter hiring for assessment-related activities, provides basic technical support to local test administrators, maintains organizational systems, and contributes to the smooth execution of EIPA operations day to day.

MAJOR RESPONSIBILITIES AND DUTIES:

Serves as the primary point of contact for EIPA test candidates — responding to inquiries via email, phone, and video (ASL/English) regarding registration, scheduling, score reports, credential verification, and program policies.
Communicates professionally with state education agencies, school districts, and interpreter preparation programs regarding EIPA procedures, deadlines, and requirements.
Drafts, reviews, and sends routine program correspondence on behalf of the EIPA team, ensuring accuracy, clarity, and alignment with EIPA messaging standards.
Manages the EIPA general inbox; triages, routes, and responds to incoming communications within established timelines; flags urgent or sensitive matters to the Director.
Maintains a log of candidate and agency inquiries; identifies recurring questions or issues and brings patterns to the Director's attention for process improvement or FAQ development.
Coordinates candidate accommodations requests in collaboration with the Test Operations & Compliance Analyst, ensuring timely processing and documentation.
Manages the EIPA team calendar, including scheduling internal meetings, external partner calls, rater calibration sessions, SME panels, and Director appointments.
Prepares meeting agendas, compile background materials, take and distribute meeting notes, and track action items to completion.
Maintains organized filing systems (digital and physical) for EIPA administrative records, contracts, correspondence, and candidate documentation in accordance with data privacy and retention policies.
Processes and route forms, invoices, purchase orders, and expense reports; coordinate with institutional finance and administrative offices on behalf of the EIPA team.
Supports document preparation for the Director, including formatting reports, presentations, and correspondence for internal and external audiences.
Maintains and updates EIPA contact databases, stakeholder directories, and mailing lists.
Orders and manages office supplies and program materials; coordinate shipping and receipt of test-related materials as needed.
Provides ASL/English interpreting services for EIPA-related activities, including rater training events, SME panels, standard-setting sessions, professional development workshops, and stakeholder meetings; coordinate additional interpreter coverage as needed to ensure appropriate team interpreting protocols are followed.
Coordinates the recruitment, screening, and hiring of qualified ASL/English interpreters for EIPA engagements; maintains a roster of vetted interpreter candidates; verifies credentials, experience, and availability; manages scheduling and contracting in coordination with the Compliance Manager.
Serves as the on-site or virtual interpreter and interpreter coordinator for EIPA events, ensuring interpreting services — including one's own — are appropriately matched to context, participant needs, and setting demands.
Applies professional knowledge of interpreter ethics, working conditions, and team interpreting protocols to uphold quality and equity in all interpreted settings, modeling best practices for contracted interpreters.
Monitors and evaluates interpreter performance, including self-reflection on one's own interpreting work, and provide feedback to the Director on suitability and quality for future EIPA engagements.
Escalates technical issues to the Test Operations & Compliance Analyst or institutional IT support with clear documentation of the issue and steps already taken.
Maintains a troubleshooting log and contribute to the development of administrator support resources (FAQs, quick-start guides, how-to documents) in collaboration with the Content Development Specialist.
Assists with testing platform updates by participating in user acceptance testing and reporting usability issues to operations staff.
Provides administrative support across all EIPA functional areas — scoring operations, content development, compliance, and stakeholder engagement — as directed by the Director.
Assists with coordination of professional development events, including logistical planning, participant communications, materials preparation, and post-event follow-up.
Supports EIPA data entry and record maintenance in assessment platforms, candidate management systems, and credential databases, ensuring accuracy and timeliness.
Assists with preparation of credential verification letters, score confirmation communications, and other official candidate-facing documents.
Contributes to maintaining the EIPA program's professional image through consistent, accurate, and culturally responsive communication in both English and ASL contexts.
Participates in team meetings, staff development activities, and organizational initiatives as required.

KNOWLEDGE, SKILLS AND ABILITIES:

Advanced ASL receptive and expressive skills; knowledge of interpreter ethics (RID Code of Professional Conduct); understanding of team interpreting protocols; awareness of Deaf cultural norms and communication preferences.
Working knowledge of EIPA scoring levels, credentialing requirements and test administration procedures.
Excellent written English skills for professional correspondence; clear, respectful communication with diverse stakeholders including candidates, agencies, Deaf consumers, and team members.
Ability to explain complex program information in plain language.
Strong calendar management, record-keeping, and document preparation skills.
Ability to manage competing priorities and meet deadlines with minimal supervision,
Strong attention to detail in data entry and correspondence.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams) and comfort learning new digital platforms and tools.
Ability to learn and troubleshoot EIPA digital platforms; comfort with video conferencing tools and virtual meeting facilitation.
Professional, service-oriented approach to candidate and agency interactions; sensitivity to cultural and linguistic needs of Deaf and hearing stakeholders.
Discretion in handling confidential candidate and program information.
Ability to identify and resolve routine administrative and technical issues independently.
Sound judgment in escalating issues appropriately.
Proactive approach to identifying workflow inefficiencies.

REQUIRED QUALIFICATIONS:

Associate's degree required.
Interpreter certification required (RID CI/CT, NIC, NAD Level 3 or higher, EIPA 4+) required.
Demonstrated fluency in American Sign Language (ASL) and English across a range of registers and settings required.
Minimum 2 years of professional interpreting experience required.
Demonstrated experience in an administrative, coordination, or customer-facing support role required.

PREFERRED QUALIFICATIONS:

Bachelor's degree in Interpreter Education, ASL/Deaf Studies, Communication, Education, or a related field preferred.
Experience in educational (K-12) or professional/conference settings preferred.

Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.

Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:

Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.

Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

About Boys Town

Boys Town has been a national leader in the care and treatment of children since its founding more than 100 years ago by Father Edward Flanagan.

As one of the largest nonprofit, nonsectarian child and family care organizations in the country, Boys Town provides compassionate, research-proven treatment for behavioral, emotional and physical problems.

Boys Town’s outreach is national in scope, with treatment and care programs at more than a dozen sites across the country. We believe that every child, regardless of circumstance, deserves the opportunity to succeed. We also recognize that every child is an individual with unique needs. That’s why, over many decades, we have developed a distinctive, research-based approach to achieving our vision that has proven successful for tens of thousands of children and families.

Industry

Healthcare & Social Services

Company Size

1,001-5,000 employees

Headquarters

Boys Town, Nebraska

Year Founded

Unknown

Website

boystown.org

Social Media

EIPA Interpreter & Administrative Specialist

Job Description

MAJOR RESPONSIBILITIES AND DUTIES:

Serves as the primary point of contact for EIPA test candidates — responding to inquiries via email, phone, and video (ASL/English) regarding registration, scheduling, score reports, credential verification, and program policies.

Communicates professionally with state education agencies, school districts, and interpreter preparation programs regarding EIPA procedures, deadlines, and requirements.

Drafts, reviews, and sends routine program correspondence on behalf of the EIPA team, ensuring accuracy, clarity, and alignment with EIPA messaging standards.

Manages the EIPA general inbox; triages, routes, and responds to incoming communications within established timelines; flags urgent or sensitive matters to the Director.

Maintains a log of candidate and agency inquiries; identifies recurring questions or issues and brings patterns to the Director's attention for process improvement or FAQ development.

Coordinates candidate accommodations requests in collaboration with the Test Operations & Compliance Analyst, ensuring timely processing and documentation.

Manages the EIPA team calendar, including scheduling internal meetings, external partner calls, rater calibration sessions, SME panels, and Director appointments.

Prepares meeting agendas, compile background materials, take and distribute meeting notes, and track action items to completion.

Maintains organized filing systems (digital and physical) for EIPA administrative records, contracts, correspondence, and candidate documentation in accordance with data privacy and retention policies.

Processes and route forms, invoices, purchase orders, and expense reports; coordinate with institutional finance and administrative offices on behalf of the EIPA team.

Supports document preparation for the Director, including formatting reports, presentations, and correspondence for internal and external audiences.

Maintains and updates EIPA contact databases, stakeholder directories, and mailing lists.

Orders and manages office supplies and program materials; coordinate shipping and receipt of test-related materials as needed.

Coordinates the recruitment, screening, and hiring of qualified ASL/English interpreters for EIPA engagements; maintains a roster of vetted interpreter candidates; verifies credentials, experience, and availability; manages scheduling and contracting in coordination with the Compliance Manager.

Serves as the on-site or virtual interpreter and interpreter coordinator for EIPA events, ensuring interpreting services — including one's own — are appropriately matched to context, participant needs, and setting demands.

Applies professional knowledge of interpreter ethics, working conditions, and team interpreting protocols to uphold quality and equity in all interpreted settings, modeling best practices for contracted interpreters.

Monitors and evaluates interpreter performance, including self-reflection on one's own interpreting work, and provide feedback to the Director on suitability and quality for future EIPA engagements.

Escalates technical issues to the Test Operations & Compliance Analyst or institutional IT support with clear documentation of the issue and steps already taken.

Maintains a troubleshooting log and contribute to the development of administrator support resources (FAQs, quick-start guides, how-to documents) in collaboration with the Content Development Specialist.

Assists with testing platform updates by participating in user acceptance testing and reporting usability issues to operations staff.

Provides administrative support across all EIPA functional areas — scoring operations, content development, compliance, and stakeholder engagement — as directed by the Director.

Assists with coordination of professional development events, including logistical planning, participant communications, materials preparation, and post-event follow-up.

Supports EIPA data entry and record maintenance in assessment platforms, candidate management systems, and credential databases, ensuring accuracy and timeliness.

Assists with preparation of credential verification letters, score confirmation communications, and other official candidate-facing documents.

Contributes to maintaining the EIPA program's professional image through consistent, accurate, and culturally responsive communication in both English and ASL contexts.

Participates in team meetings, staff development activities, and organizational initiatives as required.

KNOWLEDGE, SKILLS AND ABILITIES:

Advanced ASL receptive and expressive skills; knowledge of interpreter ethics (RID Code of Professional Conduct); understanding of team interpreting protocols; awareness of Deaf cultural norms and communication preferences.

Working knowledge of EIPA scoring levels, credentialing requirements and test administration procedures.

Excellent written English skills for professional correspondence; clear, respectful communication with diverse stakeholders including candidates, agencies, Deaf consumers, and team members.

Ability to explain complex program information in plain language.

Strong calendar management, record-keeping, and document preparation skills.

Ability to manage competing priorities and meet deadlines with minimal supervision,

Strong attention to detail in data entry and correspondence.

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams) and comfort learning new digital platforms and tools.

Ability to learn and troubleshoot EIPA digital platforms; comfort with video conferencing tools and virtual meeting facilitation.

Professional, service-oriented approach to candidate and agency interactions; sensitivity to cultural and linguistic needs of Deaf and hearing stakeholders.

Discretion in handling confidential candidate and program information.

Ability to identify and resolve routine administrative and technical issues independently.

Sound judgment in escalating issues appropriately.

Proactive approach to identifying workflow inefficiencies.

REQUIRED QUALIFICATIONS:

Associate's degree required.

Interpreter certification required (RID CI/CT, NIC, NAD Level 3 or higher, EIPA 4+) required.

Demonstrated fluency in American Sign Language (ASL) and English across a range of registers and settings required.

Minimum 2 years of professional interpreting experience required.

Demonstrated experience in an administrative, coordination, or customer-facing support role required.

PREFERRED QUALIFICATIONS:

Bachelor's degree in Interpreter Education, ASL/Deaf Studies, Communication, Education, or a related field preferred.

Experience in educational (K-12) or professional/conference settings preferred.

Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.

Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:

Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.

About Boys Town