Job Description

Benefits:

• 403(b) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Dental insurance

Job Title: EICS Coordinator and Trainer

Starting Pay Rate: $23/hour

Location: Supports staff in: Northampton, Greenfield and Orange

Schedule: Monday through Friday - 8am-4 pm

Help our Early Intervention program staff meet the needs of their clients more easily with the training & support you provide in Client Records Information Systems!

POSITION SUMMARY

Serves as the program's coordinator and trainer for the Early Intervention Client System (EICS), the state electronic record system that the Department of Public Health requires of Early Intervention programs. Oversees ongoing EICS management, data quality, and staff training and support within the REACH program, which provides early intervention services to children and families throughout Hampshire and Franklin Counties and the North Quabbin area.

KEY RESPONSIBILITIES

• Provide training and support to all staff for Early Intervention Client System (EICS).
• Maintain agency personnel information in EICS.
• Liaison with Massachusetts agencies to maintain EICS records.
• Ensures timely and accurate submission of EICS billing forms and documentation.
• Work directly with agency billing department & families as necessary to audit & correct submissions.
• Attend program operations meetings as requested by management.
• Order, receive and ensure distribution of supplies as directed.
• Travel to regional offices as required for training and job responsibilities.
• Role is a mandated reporter of suspected abuse or neglect to appropriate state agencies.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Minimum of one year of experience teaching, training, or supporting others in electronic systems, or an equivalent combination of education and experience.
• Two years of experience with electronic medical record systems preferred.
• High school diploma or GED.
• Reliable transportation and a history of regular, punctual attendance.
• Able to meet driving travel requirements - have a valid driver’s license for a minimum of six months, have and maintain an acceptable driving record and maintain state-mandated minimums for personal auto insurance.
• Strong interpersonal and communication skills.

Compensation: $23.00 per hour

ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!

At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.

And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.