Job Description

EHR Support Specialist

A challenging position assisting other providers and staff with planning, coordination, support,
training and implementation of the Electronic Health Record for Practice Management clinics.
Position is not solitarily HIS/IT based; in addition the position will include performing multi-tasking
clerical duties. All in an effort to create an effective and efficient work place in order to provide the
best service and care to the patients of TJ Regional Health.
Job Requirements
Minimum Education
 Associate or bachelor’s degree in nursing
Required Skills
 Must have proficient computer skills, with ability to think quickly and problem solve within the
database and the EHR software. Have driving self-motivation to research problems/complications
that other users may have with software in order to quickly and accurately provide a solution. The
ability to work on multiple on-going projects at the same time will be a necessity. Great
communication skills that allow one to both train other staff and physicians within the EHR
software; as well as communicate with patients, as needed, in a friendly and kind manner.
Experience with Practice Management software Centricity is preferred.
Minimum Work Experience
 Three to five years of nursing experience with knowledge of Electronic Medical Records.
 Preferred experience in clinical informatics.
Mission, Service, and Values
Supports the hospital Mission, Service and Values.
Essential Functions
 Assist management and HIS staff in the implementation of the EHR software
 Effectively trains users in the performance of their duties as required
 Provides technical support and guidance to team members on EHR
 Establishes and maintains regular communications with users throughout the company
 Keeps management well informed of activities, needs, problems with software and/or user issues
 Meets with practice management to modify specifications by physician users and remaining user
community
 Developing and management of EHR specific reporting
 Attend any additional meetings/ training sessions, as needed or directed
 Maintain patient confidentiality in compliance with HIPAA regulations
 Facilitates and oversees the development of clinical workflows
 Participates in performance monitoring, analysis, tuning and troubleshooting system hardware
and software and escalating any issues to the appropriate resource for immediate correction.
 Applies knowledge of nursing and informatics to assist in the ongoing modification of workflows to
 develop, implement, and support workflows to achieve the organization’s clinical quality goals.
 Performs other job-related duties as assigned
T.J Pledge
I Will Show Compassion
-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.
-recognize that each and every interaction I have at T.J. Regional Health matters
-show kindness and compassion towards my customers at all times
-be sensitive to the personal and private needs of every customer
I Will Cooperate With Others
-maintain zero tolerance for abusive behavior
-listen and be willing to accept fault when I make a mistake
-never underestimate the power of an apology
-refrain from blame and judgment
-bring a sense of calm to stressful situations
I Will Collaborate With Others
-value myself and every coworker as an equal part of one GREAT team working together
-treat others in a way that I would like to be treated
-participate only in conversations that are courteous, respectful, and reflect positively on my
teammates
and T.J. Regional Health
-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults
-speak honestly, seek truth, and act with integrity towards my teammates
-value the uniqueness and expertise that each team member contributes to the whole
-meet the need of the moment, regardless of whether or not it is considered part of my job
I Will Communicate
-smile - at everyone
-always introduce myself, my role, and my purpose use body language, eye contact, and tone of
voice
that shows respect in every interaction
-follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting
people at 5 feet away
-escort any customer in need (visitors, patients) to their destination
I Will Adapt To Change
-be a part of the solution when I am presented with a challenge
-embrace change and set the example for those around me
-accept openly when there are changes that T.J. Regional and/or I have no control over
-manage the expectations of others by explaining duration and next steps as often as needed
I Will Be A Champion
-serve with passion
-view myself as an owner of T.J. Regional Health and act accordingly
-take responsibility for the physical appearance of T.J. Regional Health, including my work area
-go out of my way to daily thank and compliment my customers and coworkers
-dare to make a difference and be exceptional
-constantly try to improve myself and T.J. Regional Health
-speak positively about T.J. Regional, while at work and in public places outside of work