Job Description

Job Location: Colorado Springs Explorer Location - COLORADO SPRINGS, CO 80920
Position Type: Full TimeEducation
Level: High School
Salary Range: $18.46 - $21.23 Hourly

Travel Percentage: Negligible
Job Shift: Day
Job Category: Admin - ClericalPOSITION SUMMARY: EHR Support Specialist provides technical support to the EHR (electronic health record) system users via phone, remote access, video and/or in-person. Identifies, researches, and resolves technical problems and refers unresolved issues to the Supervisor and/or vendor as needed. Will assist with training end-users on the EHR. Must be self-directed and able to work autonomously in a professional and productive manner. Will require travel 1-2 days a week. Will mostly be at one center location. Will assist and support system upgrades and implementations by education end-users.
ESSENTIAL JOB FUNCTIONS:
- Answer application functionality questions from managers and clinical staff. Being able to assist over the phone, video or in person.
- Create and maintain user accounts in the EHR.
- Create and modify specific sections in the EHR (Immunizations, flowsheets, orders, etc..).
- Assist and support system implementations by educating end-users.
- Understands clinical workflows and how they fit into the end-users daily tasks, including the ability to troubleshoot workflow issues.
- Provide input to the Supervisor and acts as a liaison with clinical departments to identify, improve and maintain effective training experiences.
- Maintain clinical knowledge through a variety of methods, including observation of clinical workflows and clinical documentation with various departments.
- Provide user education and support related to the EHR.
- Train in multi-style settings (classroom, one-on-one, on-site).
- Ability to change training style to meet the needs of the trainee(s).
- Assist with testing EHR software prior to deploying new software or updates to current software.
- Work independently on special EHR related projects.
- Adhere to RMHCS organizational and department-specific safety, confidentiality, values, policies and standards.
- Perform other related duties as assigned.

Qualifications

Required Education:
- High School Diploma or GED
Required

Experience:
- 2 years of experience in a healthcare field and working with an EHR application

Preferred Education:
- Associate’s Degree in related field
Knowledge
- Experience with EHR systems is required.
- Understanding of basic healthcare operations and structure is required.
- Experience in providing instruction/training to adult learners, is strongly preferred.
- Understanding and basic knowledge of medical terminology is strongly preferred.
- Experience working with a variety of end-users, including clinic staff, physicians, management and vendors, is strongly preferred.
Skills:
- Able to demonstrate beginner to intermediate Microsoft Office Skills with clinical software programs/applications is required
- Skills and experience prioritizing multiple projects and objectives.
- Ability to communicate in multiple ways, effectively and adjust communication style to fit the needs of the end-user
We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan.  Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or PRN/casual), job grade and length of service.