Job Description

We are seeking an experienced EHR Documentation Support Specialist to join our IT team. In this role, you will support efficient, accurate EHR documentation, assist users in effectively using our Epic EHR system, and provide medical scribing as requested. As an EHR subject matter expert, you will troubleshoot issues, optimize workflows, and provide guidance to ensure the effective use of the EHR system and related applications.

Responsibilities:

Assist clinical and non-clinical staff with navigating and using EHR software effectively and efficiently,
Provide scribing for providers when requested.
Collaborate with users to optimize EHR workflows and documentation practices.
Respond to end-user inquiries, resolve issues, and troubleshoot software or user-related problems promptly.
Conduct training and contribute to the development of training materials to support end-users in effectively utilizing the EHR system.
Collaborate with the IT team to escalate and resolve system-related issues.
Other duties may be assigned as needed.

Qualifications:

Prior experience working with EHR systems and other health information systems - Required Epic EHR experience is preferred.
Medical scribe experience. (Preferred)
Bachelor's degree in Health Informatics, Healthcare Administration, Computer Science, or a related field (or other equivalent work experience)
Professional demeanor.
Strong computer skills, including proficiency with common software applications and the ability to learn new technologies.
Ability to adapt to changing priorities in a fast-paced healthcare environment.
Excellent communication skills and interpersonal skills to build rapport and effectively interact with end users.
Excellent communication and presentation skills, with the ability to convey technical information clearly and effectively to audiences with various levels of computer knowledge.
Ability to work both independently and collaboratively in a team-oriented environment.
Demonstrated ability to multitask, prioritize responsibilities, and manage competing demands.
Strong organizational skills and attention to detail.

Job Type: Full-time, On-site in New Orleans, LA

About St. Thomas:

At Saint Thomas Community Health Center, our mission is to provide the highest quality, culturally competent healthcare to everyone in our community, regardless of insurance status or ability to pay. As a Federally Qualified Health Center (FQHC), we are committed to reducing health disparities and improving access to care for economically and medically vulnerable populations. We are looking for individuals who share our dedication to service and community impact. We offer competitive pay and an excellent benefits package that includes: Medical, Dental, Vision, Life and Accidental Death Insurance; Paid Time Off, Holidays, and 401(k) with a company match. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

St. Thomas Community Health Center is committed to equal employment opportunity as a sound business practice. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law.

About St. Thomas Community Health Center

St. Thomas Community Health Center, a Federally Qualified Health Center (FQHC), provides comprehensive primary care for both insured and uninsured patients in the New Orleans area.

VISION. To improve the health of the underserved in New Orleans.

PATIENTS. We accept most private insurance plans, as well as Medicaid, Medicare, and GNOCHC. We also offer services on a sliding scale for uninsured and underinsured.

QUALITY. St Thomas CHC has been recognized by the National Council for Quality Assurance as a Level 3 Patient Centered-Medical Home. Level 3 is the highest level possible and is the Gold Standard in health care quality.

SERVICES. St. Thomas CHC offers a full range of preventive and primary care services. In addition to the primary care services of Internal Medicine and Pediatrics, St. Thomas CHC also offers OB/GYN, Mammography, Optometry, Cardiology, Nephrology, Rheumatology, and Mental Health Services.

APPOINTMENTS. The clinic offers same day appointments to established patients whenever possible, and strives to accept as many new patients each week as possible. Call to schedule an appointment: 504-592-3940.

LOCATIONS. St. Thomas Community Health Center has five convenient locations to better serve you and your family.

St. Thomas Community Health Center

1020 St. Andrew St.

New Orleans, LA 70130

Donald T. Erwin Center

1936 Magazine St.

New Orleans, LA 70130

St. Thomas at Mahalia Jackson

2405 Jackson Ave.

Building B, Suite 222

New Orleans, LA 70113

Columbia Parc Health Center

3943 St. Bernard Ave.

New Orleans, LA 70122

St. Thomas West Bank at L.B. Landry

1200 L.B. Landry Ave.

New Orleans, LA 70114

Trinity Counseling and Training Center

2108 Coliseum St.

New Orleans, LA 70130

SOCIAL MEDIA POLICY. Information here is educational only and not for the diagnosis or treatment of a medical condition or emergency.

Read our full social media policy here: https://goo.gl/QwhF8S

Industry

Healthcare & Social Services

Company Size

51-200 employees

Headquarters

New Orleans, LA

Year Founded

1987

Website

stthomaschc.org

Social Media