The Dimock Center, a nonprofit, community-based health organization serving Boston’s neighborhoods, is seeking an EHR Analyst to support and optimize our electronic health record platform, eClinicalWorks (eCW)
This role is best suited for someone who understands how EHRs are used in real clinical settings and enjoys helping staff navigate, improve, and troubleshoot day-to-day workflows. The EHR Analyst serves as a key resource to providers, care teams, and operations staff—ensuring the system is practical, efficient, and aligned with how care is delivered.
The Dimock Center is a federally qualified community health center (FQHC) dedicated to improving the health and well-being of individuals, families, and communities through equitable access to comprehensive health care, behavioral health services, and education. Our work is mission-driven, community-focused, and centered on reducing health disparities across Boston.
In this role, you will directly support patient care by helping staff use the EHR effectively—resolving issues, improving workflows, and ensuring accurate, reliable data that supports clinical quality and access to services.
Serve as the primary point of contact for staff using eClinicalWorks (eCW)
Troubleshoot and resolve day-to-day EHR issues for clinical and administrative users
Configure templates, schedules, workflows, and user access to support clinic operations
Provide onboarding and ongoing training to providers and staff
Support both onsite and remote users with system questions and workflow guidance
Partner with teams to identify and improve inefficient or inconsistent workflows
Assist with reporting requests and ensure data accuracy and integrity
Act as a liaison between operational staff and technical/reporting teams
Support tracking and reporting of quality measures and performance metrics
Review system updates and communicate changes clearly to staff
Participate in projects to improve EHR use, system performance, and user experience
Bachelor’s degree or equivalent combination of education and relevant healthcare experience
Experience working witheClinicalWorks (eCW)strongly preferred; other EHR experience considered
Background in a healthcare setting (e.g., community health, care coordination, medical office operations, or similar) strongly preferred
Experience supporting or training EHR users in a clinical environment
Comfort with reporting, data validation, or basic data analysis
Familiarity with HIPAA and patient data privacy standards
Strong communication and customer service skills; able to work effectively with clinical and administrative teams
Organized, responsive, and able to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office required
Nice to Have:
Experience with reporting tools (e.g., SQL, Cognos, Crystal Reports)
Exposure to quality metrics or healthcare performance reporting
Mission-driven organization serving Boston communities
Direct impact on patient care and access through system improvement
Collaborative, team-based environment with strong cross-functional support
Opportunity to build experience in clinical operations, EHR systems, and healthcare quality
The Dimock Center is committed to fostering a diverse, equitable, and inclusive workplace. Employment decisions are made without regard to age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.
$85,000 per year
Founded in 1862 as the New England Hospital for Women and Children, the Dimock Center heals and uplifts individuals, families, and our community. Operating on a nine-acre campus in Roxbury, The Dimock Center serves communities in Boston and across the state, providing comprehensive, culturally-competent Health and Community Care, Behavioral Health Services, and Child and Family Services to more than 18,000 people annually.
Visit our website to learn more!
www.dimock.org
