Job Description

• Own technical order readiness by ensuring customer requirements are fully clarified and documented before engineering execution.
• Bridge customer expectations and internal capabilities by negotiating solutions that are technically sound, manufacturable, and commercially aligned.
• Drive execution efficiency by delivering complete, executable orders that reduce engineering rework and improve project performance.

Primary responsibilities:

• Serve as the primary technical interface between customers and the Midstream engineering organization throughout the quotation, contract review, and order entry process.

• Review customer specifications, technical requirements, and contractual documentation to identify technical clarifications, commercial exceptions, and engineering risks prior to order release.

• Work directly with customers, EPC contractors, and Sales to obtain all necessary technical clarifications, specification interpretations, approvals, and waivers required for successful project execution.

• Negotiate technically acceptable alternatives that balance customer requirements with NOV engineering standards, manufacturing capabilities, project schedules, and commercial objectives.

• Resolve technical questions and specification discrepancies before project handoff, minimizing engineering involvement in customer clarification activities after order entry.

• Ensure customer purchase orders, specifications, deviations, and technical documentation are complete, accurate, and fully aligned before release to Engineering.

• Deliver technically complete and commercially aligned "clean orders" to the Engineering team, enabling efficient project execution with minimal clarification cycles.

• Coordinate internal technical reviews involving Engineering, Manufacturing, Operations, Supply Chain, Quality, and Sales to ensure proposed solutions are practical, executable, and profitable.

• Evaluate technical and commercial risks associated with customer requirements and recommend mitigation strategies during the quotation and contract review process.

• Support Sales during customer meetings, technical bid clarifications, and pre-award negotiations as the regional technical authority.

• Review and approve customer technical deviation requests, exception registers, and clarification logs in coordination with Engineering and Product Management.

• Monitor engineering feedback and recurring customer issues to identify opportunities for standardization, improved specifications, and reduced engineering workload.

• Develop and maintain regional application guidelines, standard technical responses, and approved engineering deviations to improve quotation consistency and execution efficiency.

• Support strategic customers throughout project execution when significant technical issues arise, serving as the primary technical liaison between the customer and internal engineering teams.

• Provide technical training and mentoring to regional Sales, Applications, and Commercial teams on product capabilities, engineering standards, and customer specifications.

• Ensure compliance with applicable industry codes, company engineering standards, Quality Management System requirements, and HSE policies.

• Perform other work-related duties as assigned.

Facility / Group Specific Responsibilities:

• Support the Eastern Hemisphere Sales organization by providing technical application expertise throughout the quotation, contract review, and order entry processes.

• Coordinate with Global Engineering, Manufacturing, Operations, Quality, and Supply Chain to facilitate the successful transfer of technically complete projects for execution.

• Develop and maintain regional application guidelines, customer-specific technical requirements, and standard clarification documentation.

• Support regional product training for Sales, Engineering, Manufacturing, and Service personnel.

• Assist in the continuous improvement of technical review processes to improve order quality and reduce engineering clarification cycles.

• Provide technical support during customer visits, factory acceptance tests (FATs), industry events, and regional business development activities as required.

• Travel throughout the Eastern Hemisphere to support customers, regional offices, and manufacturing facilities.

• Associate's degree, technical diploma, or equivalent technical education in Mechanical Engineering Technology, Manufacturing Technology, Industrial Technology, or a related technical discipline. Equivalent industry experience will be considered.Bachelor's degree in Mechanical Engineering preferred.
• Minimum 10 years of progressive experience supporting engineered-to-order products within the oil and gas industry.
• Demonstrated experience with pressure-containing equipment, pipeline products, or quick opening closures throughout the quotation, manufacturing, testing, installation, or service lifecycle.
• Extensive knowledge of Midstream product applications, customer specifications, manufacturing processes, and field operations.
• Experience working directly with customers, EPC contractors, Sales, and Engineering to resolve technical issues and develop practical solutions.
• Strong understanding of manufacturing methods including machining, welding, assembly, hydrostatic testing, and inspection.
• Demonstrated ability to interpret engineering drawings, technical specifications, contracts, and customer requirements.

• Excellent communication, negotiation, and relationship management skills with both internal and external stakeholders.