Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

With the continuing and rapid development of tax technology solutions, it is necessary to enhance our operational models to be future proof. In supporting our service offerings on Malaysia corporate taxation, we are expanding our team to support our technology transformation initiatives in developing/enhancing our tax technology solutions.

In joining the Tax Technology Solutions team, you will have an exciting opportunity to contribute to the ongoing success of this business unit, becoming deeply embedded in the operational management of EY Tools and service offerings.

Your key responsibilities

As a Senior within our Tax Technology Team in EY Malaysia office, primarily focusing on our proprietary corporate tax solutions, you will collaborate with cross-functional teams (local and global) on product management, business analysis and quality assurance, ensuring successful solution delivery as well as ongoing maintenance and support.

You will work alongside the Business Analyst and Quality Assurance Managers to ensure that our technology solutions are well tested to meet the business and functional requirements. You will also provide Level 1 operational support on tech-related issues encountered by our users during their day-to-day use of our solutions. This Senior Associate role requires the ability to work well under pressure and tight timelines.

Our global reach and combination of tax, tech, and client knowledge make us the perfect platform to build your career profile.

You will be a member of a critical team responsible for:

Solution testing

• Collaborate among the team to develop a strong understanding of the product features, its intended capabilities and objectives
• Perform thorough analysis of requirements specifications and design documentation; use structured techniques to identify testable conditions and develop test approaches
• Craft the acceptance criteria for quality assurance testing
• Execute various types of software testing activities and track issues towards timely resolution
• Ensure the changes made in the solutions are well tested prior to deployment

Incident management and problem solving

• Initiate and monitor support tickets in accordance with agreed SLA and procedures
• Provide level 1 user support on issues reported by users
• Investigate causes of incidents and seeks resolution, escalating as appropriate
• Work with product teams towards resolution and closure of support tickets
• Follow up with potential system enhancements to minimize probability of recurrence and contribute to service improvement

Skills and attributes for success

• IT business analyst’s experience with strong analytical, problem solving and conceptual skills
• Ability to see big picture yet attentive to detail, and to express complex technical concepts in business terms
• Relevant user support experience on IT solutions, with good negotiation skills and ability to manage conflicts
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Excellent interpersonal skills for trusted relationships and effective collaboration with internal and external stakeholders
• Agile and adaptive mindset to constantly changing priorities in today’s dynamic environment
• Experience with ERP systems (SAP, Oracle, Microsoft D365 or other ERPs) will be an added advantage

To qualify for the role, you must have

• A bachelor’s degree in Accounting or Finance with solid knowledge on Malaysia corporate income tax
• Able to work for contract employment
• Minimum of 3 years of working experience in a professional services environment, a multinational company (MNC) or a local large-scaled organisation
• Must have working experience using a technology application/tool in preparing Malaysia corporate tax computations
• Experience and involvement in software development projects will be an added advantage
• Alternatively, a bachelor’s degree in Computer Science, Information System or any other discipline in Technology with specific involvement in software development project on Malaysia corporate income tax computation system will be considered too

What we offer
As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.