Job Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

The Technology Strategist will play a pivotal role in shaping NCS's technology vision and driving strategic initiatives that align with business objectives. This role requires a forward-thinking professional who can bridge the gap between emerging technologies and business value, enabling NCS and our clients to navigate digital transformation, AI adoption, and technological innovation in a rapidly evolving landscape.

A unique aspect of this role is the need for "bilingual" expertise—candidates who have successfully built and delivered both AI products and AI-enabled services. This dual perspective is critical as NCS evolves from a people-intensive services company toward strengthening its product offerings. The ideal candidate will bring insights from both product-centric environments (such as Big Tech firms) and service-delivery models (such as global system integrators and consulting companies), enabling them to guide NCS's strategic transformation effectively.

The successful candidate will work closely with senior leadership, cross-functional teams, and clients to develop technology roadmaps, assess market trends, evaluate emerging technologies, and provide strategic recommendations that drive competitive advantage and sustainable growth.

Key Responsibilities

Product-to-Service Translation & Innovation

• Leverage product and service delivery experience to guide NCS's evolution from a services-led to a product-enhanced organization
• Translate product development methodologies and best practices from Big Tech environments into scalable service offerings
• Advise on building productized AI solutions that can be deployed across multiple clients while maintaining service customization capabilities
• Bridge the gap between rapid product innovation cycles and enterprise-grade service delivery requirements
• Identify opportunities to package NCS's AI and digital capabilities into reusable, scalable product offerings

AI & Digital Resilience Strategy

• Lead strategic initiatives around AI adoption and digital resilience, leveraging frameworks such as the 'AI-Digital Resilience Matrix' to assess and enhance organizational capabilities
• Draw on experience building AI products to inform the development of NCS's AI service offerings and productized solutions
• Provide guidance on balancing AI innovation with robust digital frameworks, including cybersecurity, data governance, infrastructure scalability, and ethical AI practices
• Apply product thinking to service design, ensuring AI solutions are scalable, maintainable, and deliver measurable business outcomes
• Evaluate AI systems against evolving regulations, emerging threat vectors, and transparency requirements
• Advise on sovereign AI strategies, particularly for government and regulated sectors, ensuring compliance with frameworks like PSPF, ISM, and SOCI

Qualifications

Minimum 8-10 years of progressive experience with demonstrated "bilingual" expertise across both AI product development and AI service delivery:

Product Experience

• Proven track record of building, launching, and scaling AI products in Big Tech firms, product companies, or innovation-led organizations
• Experience with product lifecycle management from ideation through to market delivery
• Hands-on involvement in AI/ML product development, including defining product vision, roadmaps, and go-to-market strategies
• Understanding of product metrics, user experience design, and rapid iteration methodologies

Service Delivery Experience

• Substantial experience delivering AI-enabled services, digital transformation programs, or technology consulting in global system integrators (GSI) or management consulting firms
• Track record of implementing enterprise-scale AI solutions for clients across multiple industries
• Experience managing complex, multi-stakeholder service delivery programs
• Understanding of service economics, resource management, and client relationship dynamics

Ideal Background:

• Candidates who have worked in both Big Tech firms (e.g., Google, Microsoft, Amazon, Meta, Apple) AND global SI/consulting companies (e.g., Accenture, Deloitte, PwC, Capgemini, IBM) are highly preferred
• This combination provides the unique "bilingual" perspective needed to help NCS strengthen its product offerings while maintaining excellence in service delivery
• Experience transitioning between product and service roles, or working in hybrid product-service organizations, is particularly valuable

Additional Experience Requirements:

• Experience working with government, telco, or large enterprise clients preferred
• Demonstrated experience in AI/ML, cloud technologies, digital services, or emerging technology domains
• Experience in the Asia-Pacific region, particularly Singapore, Australia, or Greater China markets is advantageous
• Track record of advising C-suite executives on technology strategy and digital transformation

Skills & Competencies

Product-Service Duality:

• Ability to think in both product and service paradigms, understanding when to apply product thinking versus service customization
• Experience balancing standardization (product approach) with customization (service approach)
• Understanding of how to build reusable components and platforms that support both product and service delivery models

Strategic Thinking:

• Ability to think holistically, connect technology trends to business outcomes, and develop actionable strategies
• Capability to translate product innovation approaches into service delivery contexts and vice versa

Analytical & Problem-Solving Skills:

• Strong capability to analyze complex data, identify patterns, and derive insights
• Experience with both product analytics (user metrics, adoption, retention) and service metrics (utilization, delivery efficiency, client satisfaction)

Communication & Presentation:

• Excellent written and verbal communication skills; ability to create compelling presentations and reports for diverse audiences
• Ability to communicate effectively with both product teams and service delivery teams, bridging different organizational cultures

Stakeholder Management:

• Proven ability to work with multiple stakeholders, build relationships, and influence decision-making
• Experience managing stakeholder expectations in both fast-paced product environments and structured service delivery contexts

Agility & Adaptability:

• Comfortable working in a fast-paced, dynamic environment with changing priorities
• Ability to adapt approaches based on whether the context requires product velocity or service reliability

Initiative & Ownership:

• Positive attitude with willingness to learn, take initiative, and drive results independently
• Entrepreneurial mindset combined with enterprise delivery discipline

Collaboration:

• Strong teamwork skills with the ability to work across functions and geographies
• Experience collaborating across product and service organizations, understanding different working styles and priorities

Why This Role Matters

This Technology Strategist position represents a unique opportunity to shape the future of NCS as we evolve our capabilities. Your "bilingual" experience in both building AI products and delivering AI services will be instrumental in:

• Guiding NCS's transformation from a purely services-led organization to one with strong product offerings
• Bringing product innovation velocity to our service delivery excellence
• Helping our teams understand how to build once and deploy many times, while maintaining the customization our clients expect
• Bridging cultural and operational differences between product and service mindsets
• Positioning NCS competitively in a market that increasingly demands both product innovation and service reliability

Additional Information

Why Join NCS

• Lead high-impact AI management consulting programs for major enterprises and public sector clients.

• Shape enterprise strategies and governance frameworks that drive real transformation.

• Work with a talented, multidisciplinary team in a collaborative environment.

• Competitive compensation and strong professional development support.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.