Job Description

PRIMARY FUNCTION:

This individual is responsible for processing wire transfers, processing cash orders, and performing system maintenance for the internal transfer program. Also, serves as a contact for support on any EFT related issues.

JOB DUTIES AND RESPONSIBILITIES:

• Process credit union and member wire transfers utilizing WITS wire system, FedLine Advantage, and Western Union Business Solutions (Travelex). Identify and resolve related wire exceptions.
• Perform initial balancing of all wire transfers daily.
• Process cash orders for branches utilizing FedLine.
• Process requested maintenance on transactions relating to VACU’s internal transfer program (this includes new set ups, changes, and cancelations).
• Maintain a high level of professionalism and strong communication skills, when interacting with members, credit union employees, and agency employees, with regards to EFT related issues. This includes maintaining the scoring expectation set for the team, relating to call observations with Member Experience.
• Assist with the opening, distribution, and processing of departmental mail.
• Comply with all record retention requirements stipulated by management.
• Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy.
• Other duties may be required and assigned by the supervisor.
• Ability to progress to an EFT Coordinator II role, job duties and responsibilities within 18 months.

JOB QUALIFICATIONS:

Minimum Education and Experience:

• High School Diploma or equivalent

• Back office operations experience with a credit union or other financial institution preferred
• Wire processing experience preferred

Knowledge, Skills, and Abilities:

• Proficient computer skills (Word, Excel, Outlook, Internet)
• Sound understanding of EFT related rules and regulations, relating to wires (ex. Reg. J)
• Basic accounting and data entry skills
• Demonstrates flexibility in adapting to change
• Team player who maintains a good working relationship with employees at all levels
• Demonstrates strong analytical capabilities and attention to details

• Demonstrates sound judgment and decision making skills
• Strong organizational and time management skills
• Excellent oral communication skills, including but not limited to phone etiquette

• Ability to work in a high-volume, deadline oriented environment while maintaining a high degree of speed and accuracy
• Ability to work and resolve problems independently
• Ability to handle multiple priorities in a timely manner

PHYSICAL REQUIREMENTS:

• This job requires the ability to sit for long periods of time.
• This job requires infrequent lifting or carrying of objects up to 10 pounds.