Job Description

Job Information
Job Title: Effective Practices Specialist
Job Requisition ID: 79183
Ministry: Jobs, Economy, Trade and Immigration
Location: Calgary or Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Ongoing
Scope: Open Competition
Closing Date: February 25, 2026
Classification: Program Services 4
Salary: $3,056.50 to $4,006.62 bi-weekly ($79,774.65 - $104,572.78/year)

Ministry of Jobs, Economy, Trade and Immigration

Each day in Alberta, more than two million people go to work and fuel Alberta’s economic engine. The Ministry of Jobs, Economy Trade and Immigration supports regional and provincial economic development, attracts skilled workers and promotes safe, fair and healthy workplaces.

For more information on the Ministry of Jobs, Economy, Trade and Immigration, please visit: https://www.alberta.ca/jobs-economy-trade-and-immigration

Role Responsibilities

Our branch is seeking an engaged, highly organized, and collaborative team member with strong communication skills to lead programs that leverage technology to continuously improve Alberta’s Employment Standards Program and related services.

This role applies advanced technical expertise to support effective practices across the branch. The successful candidate will use applications and platforms such as Microsoft Power Platform (Power Apps, Power Automate, Power BI), SharePoint Online, Microsoft Dynamics 365, and SQL Reporting Services to design, enhance, and support technology-enabled business solutions, including experience developing M365 applications, creating low-code automations, and accessing and manipulating statistical databases using SQL.

Our team of Effective Practices Specialists hold varied portfolios, with this position focused on business analysis, technology solutions, and continuous improvement.

Business Analysis, Planning, and Solution Design

• Conduct business and IT planning, feasibility studies, requirements analysis, business case development, and process modelling for the development of new applications and the maintenance and enhancement of existing applications used by internal and external users.
• Understand client business needs and objectives and translate them into technology-enabled solutions that simplify, automate, or improve business operations.
• Support the development of business plans that align business direction with emerging IT architecture and identify application opportunities and alternatives that support organizational goals.
• Review and evaluate system deliverables from both a technical and user perspective to ensure project and business objectives are met.

Role Responsibilities cont'd...

Technology Solution Development and Support

• Research, design, implement, and manage Microsoft Power Platform solutions, including business analysis, technical design, implementation, operations, monitoring, troubleshooting, and integration with IMT systems.
• Manage multiple concurrent development initiatives, ensuring client priorities and issues are addressed in a timely manner.
• Implement changes to services using established incident, problem, and change management practices.
• Provide technical support for IMT services, including developing procedures and reporting mechanisms.
• Ensure alignment with cross-government ICT standards and develop documented standards and procedures that follow industry best practices, including security and compliance requirements.
• Maintain current knowledge of technological developments in software development, systems support, and user support practices.
• Program Evaluation, Continuous Improvement, and Leadership
• Conduct in-depth reviews of program activities, performance measures, and outcomes to identify opportunities for improved program design and delivery.
• Provide project leadership and business analysis to support quality, consistency, and continuous improvement across the branch.
• Proactively research, analyze, and evaluate service delivery models and systems, and recommend strategies, initiatives, or technology improvements.
• Ensure all initiatives align with legislation, operational policies and procedures, best practices, and Government of Alberta values and Code of Conduct.

Additional Responsibilities

• Identify and promote Employment Standards best practices through research, evaluation, prioritization, reporting, and collaboration.
• Support internal and external collaborations, including committees, to ensure programs and materials remain current with legislative and operational changes.
• Manage and coordinate projects to implement effective practices.
• Lead and support program evaluation and Quality Assurance planning, development, and implementation.

Please click the link below to view the full job description for this position.

Qualifications

Minimum Recruitment Standards

• University graduation in a related field (such as commerce, science, information technology, quality control, or quality assurance) with coursework in research methodology and statistics.
• Minimum of 4 years of related experience; or equivalent as described below.
  
  

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.
  
  

For application consideration, you must attach a cover letter explaining your qualification and suitability for this role.

The following knowledge, skills or experiences are considered as assets:

• Project Management certification or experience is considered an asset.
• Time management skills to effectively manage numerous project initiatives.
• Proficiency in the use of applications and software such as Microsoft Power Platform (including PowerApps, PowerAutomate, and PowerBI), Sharepoint Online, Microsoft Dynamics 365, and SQL Reporting Services.
• Experience in creating M365 applications and developing low code automations
• Understanding how to access and manipulate statistical databases, SQL experience is desirable.
• Analytical, problem solving, and decision-making skills regarding data from needs assessment, consultation, and evaluations.
• Ability to integrate technology and automation into processes to achieve business objectives.
• Stakeholder engagement, relationship building, consensus building, and interpersonal skills to effectively interact with various stakeholders within the program areas.
• Leadership and facilitation skills to provide and solicit feedback to and from stakeholders.
• Excellent analytical skills and critical thinking skills (must fully assess situations within global context of Employment Standards business, draw valid conclusions and make recommendations).
• Ability to think strategically in the design of programs.
• Knowledge of applicable acts, legislation, and policies such as Employment Standards Code.
• Knowledge of research methods and qualitative/quantitative analysis. This expertise is used to evaluate current activities and proposed delivery options.
• Knowledge in Government policy development process and procedures.
• Strong knowledge of change management, systems development and information management methodologies.
• Advanced knowledge of organization's business and operational process and working knowledge of the technical systems and their inter-dependencies.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

This is a permanent full-time position working 36.25 hours per week, Monday to Friday.

Working location will be at either 9925 109th Street NW, Edmonton, Alberta, or 717 7th Avenue SW, Calgary, Alberta.

Candidates are required to submit a resume and cover letter that succinctly demonstrates their qualifications against the job requirements, including education, experience, and relevant competencies. It’s important for applicants to ensure their resume and cover letter clearly articulate how their past work experiences align with the role’s qualifications and needs. Applications without a cover letter will not be considered.

Resumes must include precise employment dates (month and year) to assist in assessing attention to detail skills.

The final candidates for this position will be asked to undergo an academic check, references, may need to provide a suitable security screening and may be asked to complete a written exercise and/or assessment.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.

APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

To effectively fulfill the responsibilities of the Effective Practices Specialist role, the following competencies are essential:

• Systems Thinking The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems Thinking allows us to consider how current policies, process and methods might be affected in the short, medium and long-term and keeps broader impacts and connections in mind.
• Agility Ability to anticipate, assess, maintain awareness and resilience, and proactively shift focus and adapt to meet organizational priorities in a changing workplace and labour environment.
• Drive for Results Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization while maintaining professionalism and accountability to team members, leadership as well as internal and external stakeholders.
• Creative Problem Solving Ability to assess options and implications in new ways to achieve outcomes and solutions by utilizing several analytical techniques and sources of knowledge to break apart complex problems.
• Build Collaborative Environments Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Develop Networks In order to maintain close relations with all stakeholders, actively incorporate the needs of the broader group, and ensure overall client satisfaction. Identify people that have significant potential for contribution and find ways to make personal connection.
• Develop Self and Others A commitment to lifelong learning, and the desire to invest in the development of the long-term capability of yourself and others.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Jenny Luong at Jenny.Luong@gov.ab.ca