As PSE's energy programs evolve to meet ambitious clean energy goals and shifting customer needs, this role is at the forefront of exciting, transformative work in residential energy efficiency. We are looking for a motivated, creative individual with strong cross-functional leadership abilities who embraces change and can inspire collaboration across teams to deliver results. In this role, you will help shape the future of water heating and appliance efficiency programs, directly impacting how PSE customers save energy and reduce costs in their homes.

The EES (Energy Efficiency Services) Program Manager is responsible for developing and managing strategic design and delivery of energy programs to PSE customers. They will participate in all relevant program planning exercises including (but not limited to) goal setting, budget planning, market research, evaluation activities, and business case development. Identifies opportunities for continuous improvement in order to better serve our customers through innovative program design and implementation. Additionally, they will support efforts around program marketing and outreach campaigns for successful customer engagement.

Job Responsibilities

• Change management / continuous improvement:
  
  • Champions change and continuous improvement by identifying emerging trends, piloting new approaches, and scaling successful solutions across the program portfolio.
  • Leads and influences cross-functional teams across departments to align on program strategy, remove barriers, and drive coordinated execution of complex initiatives.
• Data-driven decision making:
  
  • Leverages data analytics and program performance metrics to inform strategic decisions, optimize resource allocation, and communicate results to leadership.
• Regulatory and policy alignment:
  
  • Stays current on relevant regulatory requirements, utility commission directives, and clean energy policy developments to ensure programs remain compliant and strategically positioned.
  • Manages sizable customer-facing program(s) with complex scope and substantial budget.
  • Develops and manages all program related activities including goal and target setting, budget planning, and program direction.
  • Monitors program progress to ensure achievement of annual targets within budget while minimizing monthly variances through accurate forecasting.
• Developing cost effective product specifications, such as energy savings measures, through custom calculations or regionally developed deemed values.
• Drives program planning activities including strategic program direction and implementation as well as business case development.
• Conducts market research, critically analyzes multiple data sources, and incorporates best practices into program design.
• Develops strategic concepts and consistently pursues innovation.
• Manages third party vendor relationships including scope and contract management, budget negotiation, and vendor performance against key performance indicators.
• Manages and fosters positive relationships with trade professionals and internal/external stakeholders.
• Evaluates customer issues, proposes solutions, and manages customer expectations while providing excellent customer service.
• Managing the successful implementation of marketing and outreach strategies with both internal and external stakeholders.
• Works with senior management to maintain consistency across department.
• Demonstrated ability to execute high profile assignments with diligence.
• May provide input to the supervisor regarding program team performance.
• May provide training and development of team members, as needed, to support program objectives.
• Performs other duties as assigned.

Minimum Qualifications

• 5 years of experience in a program coordination and/or management
• Demonstrated experience managing a project or portfolio of projects including scope, budget, forecasting, dependencies, schedule, and risks
• Excellent communication skills including verbal, written, and presentation
• Computer skills and aptitude, advanced-level knowledge of MS Word, Outlook, Excel and PowerPoint
• Ability to bring together various resources to work collaboratively and identify integration opportunities
• Demonstrated ability to analyze and provide solutions to complex problems
• Experience coordinating and managing relationships with outside vendors
• Demonstrated experience creating and implementing quality control processes
• Experience with trade organizations and/or community outreach
• Excellent customer service skills
• Knowledgeable in accounting, finance, and/or mathematics principles
• Exceptional attention to detail

Desired Qualifications

• Experience working in the utility industry
• Industry knowledge such as demand side management, distributed energy resources, or customer utility program experience and regulatory considerations
• Desire to drive program innovation and take initiative
• Ability to work both independently and collaboratively as part of a team
• Experience with contract management and negotiation
• Desire to develop subject matter expertise in demand side management
• Technical experience or industry certifications such as BPI, CEM, LEED, or PMP

Additional Information