Job Description

Date Posted: 05/20/2026
Req ID:48178
Faculty/Division: Faculty of Applied Science & Engineering
Department: APSC Admin. Units
Campus St. George (Downtown Toronto)
Existing Vacancy: Yes

About us:

The Faculty of Applied Science & Engineering is a world-renowned community of researchers and students dedicated to solving some of the world's most pressing challenges through collaborative and multidisciplinary research and experiential education. Through rigorous technical training, and unparalleled extracurricular and professional experience opportunities, we prepare the next generation of engineering leaders and changemakers to unlock the future's boundless potential.

Your opportunity:

As the Educational Technologist, you will be the first point of contact for those who are requesting help and support from the FASE Educational Technology Office (ETO). As a service office, the ETO gets inquiries across all the services (e.g. Quercus, Academic Toolbox, Content Production) that we support; your role will be to trouble shoot and resolve requests as they come in or to triage these requests to the appropriate team member as needed, all in a timely fashion to provide excellent and reliable technical and pedagogical support.

Your primary role is to support the University’s Learning Management System (e.g. Quercus) and other teaching and administrative tools (e.g. Academic Toolbox). This role focuses on technical problem resolution, Quercus course configuration, and proactive testing and documentation of new features and integrations.

Your secondary role is to provide training and support via outreach with the FASE community. This includes authoring and maintaining instructional guides and training materials on how to use Quercus and other teaching tools. You will manage and respond to service requests through our ticketing system (ServiceNow), and deliver consultations, workshops, and drop-in support sessions for faculty and their teaching teams. The successful candidate is the strong communicator who can explain technical tools clearly and in an accessible manner to a non-technical audience.

Your responsibilities will include:

• Probing for information from end-users to identify problems and establish needs
• Conducting needs assessments to determine end-user technical requirements
• Configuring web applications according to objectives or user feedback
• Assessing and determining best practices and standards for multiple instructional modalities
• Providing formal job-related training
• Researching, analyzing and recommending potential changes to system features
• Facilitating educational workshops and seminars
• Serving as a resource to a group or on a function
  
  

Essential Qualifications:

• Bachelor’s degree or an equivalent combination of education and experience.
• Minimum three years of related experience in educational technology, technical support, or a related field
• Demonstrated experience in teaching and training users on new technologies and tools and working in an educational or learning environment is required
• Strong knowledge in Institutional Learning Management System (E.g., Quercus/Canvas) or similar platforms, including knowledge of common issues and how to be addressed
• Experience creating and maintaining Quercus course pages and content according to instructor requirements and feedback
• Experience creating and maintaining web content using a CMS such WordPress
• Experience managing and responding to service requests through a ticketing system such as ServiceNow
• Familiarity with third-party academic tools integrated into the LMS environment, such as Crowdmark, Piazza, and Turnitin
• Experience authoring and maintaining technical support documentation, preferably using a knowledge base platform such as ScreenSteps
• Experience configuring Quercus course settings, including grading schemes, submission types, section enrolments, access restrictions, and LTI tool integrations
• Demonstrated ability to learn quickly from reference manuals and on-line help resources.
• Able to communicate and work effectively with faculty, course instructors, TAs, support staff and university administrators
• Able to successfully meet deadlines

Assets (Nonessential):

• Certificate or coursework in educational technology, technical writing, or a related field
• Proficiency with the use of audio visual equipment
• Graphic Design and/or instructional design experience is considered an asset
• Basic HTML/CSS skills for troubleshooting formatting issues in LMS and website content

To be successful in this role you will be:

• Approachable
• Articulate
• Intuitive
• Organized
• Patient
• Resourceful

Closing Date: 05/29/2026,11:59PM ET
Employee Group: USW
Personnel Subarea:USW
Appointment Type Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 10 -- $72,119. with an annual step progression to a maximum of $92,226. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial