Job Description

The North America Education Services Senior Specialist is responsible for the planning and administration of Education Seminars for all brands in assigned region. Brand point person for all seminar needs and requirements; will lead discussions with the brand, ensure all details are adhered to and be the lead producer for virtual trainings.

Seminar Planning In-Person & Virtual

• Data analytics of staffing and historical seminars for mapping and planning.
• Maps locations and attendees for seminars based on geographical location. Analyze seminar maps to align stores to the best location to optimize schedule and cost.
• Plan & Coordinate seminar events using the Seminar Registration system.
• Design seminar invitations that showcase each brand identity.
• Create lists of attendees for basic seminars/support with lists for Honors events.
• Maintain seminar schedules—communicating blackout dates, working with BL+ to obtain seminar dates, and coordinating with Meeting Planners to secure and input meeting location details.
• Ensure timely brand approvals.
• Submits retailer requests and tracks to completion.
• Creates preliminary seminar list—determining requirements and applying correct filters.
• Support the Retailer Approval process by preparing seminar lists in retailer-preferred format and adjusting the RSVP’s management platform to meet the Retailer Requirements.
• Manages collaboration process with Field to ensure preliminary seminar lists are updated and finalized on time.

Seminar Management In-Person & Virtual

• Ensure invitations and follow-up reminders are sent by deadlines.
• Monitor RSVPs and take appropriate action to secure all RSVPs on time. Identify seminars at risk for attendance or budget.
• Assist and Collaborate with Field Executive Training Managers on the department-wide Virtual Seminars serving as Producer.
• Coordinate a meeting with the facilitator to prepare for department-wide virtual training production support.
• Identify overnight and travel requests, secure approvals, create rooming lists, and communicate all travel and accommodation details to hotel and attendees
• Send surveys to seminar attendees and facilitators on the Friday immediately after the training.

Travel and Accommodations

• Responsible for conducting weekly meetings with Brands FETM’s (Field Executive Training Managers) to discuss current/upcoming seminars (jeopardies & potential risks)
• Assign incoming seminar tasks to Education Services Representatives
• Maintain a database of all seminar assets (copy, images, headshots)
• Update brand process maps to reflect ongoing efficiency improvements
• Maintain seminar data in tracker for accuracy of tracking
• Share successes and escalate challenges to Supervisor
• Expert on the brand’s seminar requirements for live and in-person training
• Lead Producer for brand virtual training
• Review all invitations and email communication before sending to ensure accuracy.

Qualifications

• Detail-oriented, strong sense of urgency and responsiveness
• Proficiency in Excel and all Microsoft Office tools
• Intermediate knowledge of reporting and analytical skills (Dashboards)
• Self-motivated, highly driven, resourceful and “own it” culture
• Excellent organizational skills and attention to detail
• Strong analytical, decision making and problem-solving skills
• Continuous improvement and service-oriented mindset
• Stakeholder Management and excellent communication skills