Job Description

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work. Join our collaborative team and help steward our warm, welcoming, community-learning environment at PacSci.

As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share PacSci's values and support our mission, we encourage you to apply.

Position Title: Education Registrar

Department: Registration

Reports to: Registration Supervisor

Pay Class: Full-time Regular

FLSA Status: Hourly, Non-Exempt

The Education Registrar works to support Pacific Science Center’s mission by registering groups of all types for our educational experiences, including camps, Science on Wheels, Digital Discovery Workshops and Field trips. They ensure all are welcomed and served in a manner that makes their experience memorable and consistent with Pacific Science Center’s mission and values. The Education Registrar works with guardians, groups and teachers to book experiences and provide excellent customer service through the process. This is done by providing excellent customer service to both internal and external customers, including schools, groups and/or families wishing to participate in various on-site and outreach programs. Pacific Science Center promotes access for all and believes that our guests should reflect the diversity of our community. This role supports programming and helps to provide science education to communities throughout the region.

Essential Duties & Responsibilities

Customer Service & Registration

Fulfill sales and registration requests via telephone, email, and online systems.

Provide excellent customer service and offer solutions to guest needs and challenges.

Conduct all registration sales in accordance with Pacific Science Center procedures and policies

Greet groups and camp families upon arrival and provide required information.

Conduct group check in during summer camps, field trips, and other programs as needed, providing a warm welcome in, and needed information

Data Management & Reporting

Use databases to build, maintain, and review accurate customer and registration records.

Create invoices for programs and process payments. Balance payments in Tessitura, Stripe, Calendly and SharePoint to support end of month and end of year accounting.

Pull reports and analyze data to support program managers in meeting annual goals.

Document and record data, generate scholarship information, and create programming and registration reports.

Program Support & Coordination

Maintain program delivery calendars to ensure resources are properly allocated.

Manage calendars for school and group admissions.

Collaborate with program leads on registration goals and educational program operations.

Participate in weekly meetings for each educational program.

Contribute other duties as assigned.

Position Requirements: Knowledge, Skills, Abilities

• Demonstrated understanding of best practices and principles of the guest service industry, including creating positive impressions and interactions, delivering outstanding customer service, providing excellent conflict resolution and promoting safety.

• Knowledge of effective daily operations in a public venue

• Written and oral communications are clear and effective with all audiences

• Ability to work collaboratively as a member of a team. Dependability and punctuality

• excellent organizational skills and ability to manage a variety of projects simultaneously and work independently

• Proficiency with computer systems including word processing, spreadsheets, and databases, specifically Microsoft Office Suite

• Maintain a positive attitude during times of stress. Relate well to diverse staff and customers

• Serve the public in a friendly and courteous manner

• Properly utilize appropriate resources when escalating guest issues

Qualifications

Required

• 2+ years of guest/customer service experience

• Previous experience with point-of-sale systems and/or CRM database knowledge

• Previous experience in data entry

• Some weekend availability (to assist with camps on the weekends as needed)

Preferred

• Associate degree or equivalent experience in customer service field

• Tessitura Experience

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Majority of work will take place onsite, spending long periods at a desk and using a computer.

• Must be able to maneuver around the PacSci campus.

• This position requires communication over phone, email, video, and in-person, including the ability to present to individuals and groups.

• Will be occasionally required to move objects up to 25 lbs.

• The noise level usually varies from low to moderate, increasing when working with larger groups.

This position description generally describes the principal functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.

Compensation
Pay is based on several factors, including market location, job-related knowledge, skills, and years of experience.
In addition to base salary, all employees receive:
• Employee PacSci Membership
• Commuter Benefits
• 403b Retirement Plan
Full-time regular employees (40 hrs/week) additionally recieve following benefits:
• Medical, Dental, Vision, basic life insurance, and disability insurance
• 4 weeks of vacation, 12 floating holidays, and sick pay
• 403(b) Retirement Savings
• Employee Assistance Program
Pacific Science Center stands with those who are courageously fighting against hate, racism, and injustice. We recognize that not being racist is not sufficient. We must be actively anti-racist, and we commit to doing so. We prioritize inclusion, diversity, equity, and access in everything we do. Curiosity and critical thinking are essential to the dialogue and changes that need to happen.

Pacific Science Center complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at HRDepartment@pacsci.org.