Job Description

From ensuring smooth school tour experiences to providing support for management teams, our Education Operations Associate is an integral part to our education department. We are currently searching for a part-time variable hourly (approximately 20 hours per week) highly motivated individual to fulfill this role.

Ideal candidates are committed to advancing the Zoo's mission to protect nature and inspire people to care for our world. Displaying a professional, positive, respectful, cooperative, and enthusiastic attitude to all guests, volunteers, and coworkers is vital to this position. A minimum of one (1) year prior customer service and administrative experience is required to be successful in this role. Having solid interpersonal and communication skills with the ability to work under pressure in a public setting is a must. A high school diploma or equivalent is required.

This is a part-time variable hourly, approximately 20 hours per week, position. The average schedule is:

1. April-May & Sept-Oct: Monday-Friday, 9am-2pm.
2. Nov-Mar & June-Aug: Sun-Thurs - 11am-3pm

Position Requirements and Experience:

• Maintains the highest level of customer service both internally and externally.
• Assists the Education Operations Manager with the daily management of the Education phone line and email. Providing information in a friendly and professional manner.
• Assists with program registration materials, waivers, customer emails and customer communication (pre and post visit), ordering of program materials, event management and website communication.
• Assists with collection management and security of all program participant materials in accordance with the Zoo policy and privacy law, including but not limited to names, credit card information and medical information.
• Assists Guest Services, Safety, and IT teams to support field trip registrations, check-in, confirmation and payment.
• Assists Director of Education and Education Coordinator with market research.
• Performs routine clerical duties, including but not limited to monitoring and ordering office supplies, copying and faxing documents, and filing.
• Exposure to office computer systems; must have the ability to operate a computer and other office productivity machinery such as but not limited to computer printer, scanner, copy machine and calculator.
• Must have experience or be willing to learn the Zoo's registration management suite of tools, including Doubleknot, Galaxy, etc.
• Some experience at non-for-profit or educational organization is preferred.
• Demonstrated ability to communicate ideas verbally and in writing.
• Ability to work independently.
• Demonstrated problem solving and organizational skills.

To apply:

• Interested candidates must submit an online application to the Indianapolis Zoo's website.
• To be considered, applicants must include a resume and cover letter.

Employment at the Indianapolis Zoo is contingent upon the successful completion of pre-employment testing including a background check, motor vehicle check (if applicable) and a drug test.