Job Description

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

In this role, you will directly support training and enablement for the Enrollment Team, which serves as the first point of contact for prospective members, guiding them through the enrollment process with compassion and clarity. Enrollment Specialists conduct high-volume outreach to members via phone, email, and text to educate patients about Thyme Care’s oncology navigation services and enroll them into the program. Enrollment Specialists verify eligibility and insurance, ensure accurate documentation, and coordinate timely handoffs to clinical teams. Enrollment Specialists maintain a strong understanding of Thyme Care’s mission and services to clearly communicate value to patients and caregivers.

This position will play a fundamental role in developing and maintaining the standards of quality and training that Thyme Care strives to meet by ensuring that new hires and existing Enrollment team members receive the training and coaching to be successful in their roles. This position also plays a key part in partnering with the Quality team to discover trends and training needs to inform better enablement materials and coaching areas for the enrollment of the Care Team. This role reports into the Team Lead, Education & Enablement for the Enrollment Team.

• Your primary responsibilities will include developing training content (for both virtual sessions and live sessions), facilitating live training sessions, and managing the administrative and operational logistics of training so that everything happens smoothly and efficiently.
• You will also be responsible for creating training materials, training resources, and job aids, to ensure all team members have the information they need to do their jobs effectively and efficiently, and to stay up to date with new product updates and releases, changes in workflows and processes, and new client launches.
• Your focus will be on meeting the training needs of Thyme Care’s Enrollment Team, including both new team member onboarding and continuing education.
• You will keep track of team members’ training modules completion, progress, and understanding by listening to interactions with members and assessing them against our quality standards.
• You will also attend regular QA calibration sessions to identify opportunities for new or improved training materials and sessions, and schedule additional time as needed to align on priorities and next steps.

WHAT YOU’VE DONE

Experience & Education

• 2+ years experience in training delivery or staff development, developing and delivering both virtual instructor-led training, and self-paced module programs.
• Experience working in a fast-paced, startup environment.
• Bachelor's Degree.
• Certified Professional in Training Management (CPTM) or similar training certification is ideal but not required.
• Knowledge of HIPAA and healthcare compliance standards is a plus but not required.

Required Skills

• Excellent communication and presentation skills (both written and verbal), including public speaking and facilitation.
• Strong tech skills and ability to learn new tools quickly and autonomously.
• Ability to build high quality, polished training materials including presentation slides and written job aids.
• Comfort with data, and ability to both manipulate and analyze data to evaluate training effectiveness using metrics and dashboards.
• Exceptional project management skills and ability to coordinate multiple training initiatives simultaneously.
• High attention to detail and organizational skills.
• Proficiency with Google Suite, Zoom and Slack.

Additional Skills

• Understanding of healthcare terminology, patient enrollment workflows, and call center/customer service operations preferred.
• Experience in using and building in a Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate, Captivate, etc.) preferred.
• Proficiency in adult instruction, time and classroom management, and adapting to diverse learning needs preferred.

WHAT LEADS TO SUCCESS

Expertise. You have experience facilitating and building staff training, with a well-developed instinct for how to build engaging training and clear materials that drive staff proficiency and success.

Collaborative approach. You can seamlessly collaborate with cross-functional teams including Enrollment Management and Team Leads, as well as HR, Compliance, Operations, and IT.

A patient-first approach. You’re personally motivated by our mission and by what we are building. You seek to understand problems and help people solve them, especially this one.

Operational orientation. Creating and improving processes is second nature for you. You build repeatable, reliable, and efficient processes and are able to train others accordingly.

Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs and do what it takes to ensure that urgent and important needs are acted on immediately.

Effective listener and communicator. You are persuasive and articulate, but you always start by listening. You build rapport, trust, and great working relationships with colleagues.

Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $28.85 per hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.