Job Description

Job Profile:

Student Support Services Manager 2

Job Family:

Student Support Services

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Manages complex student support services to help students with unique needs to navigate and succeed in higher education, participates in the development of programs and initiatives, and identifies resources and/or funding to support program activities in support of the university's enrollment, persistence, and graduation goals.

Job Description:

Are you a professional who is passionate about changing lives through higher education? Do you love empowering students to achieve their goals in a dynamic and supportive environment? Are you a leader who excels at managing and coaching others? Then continue reading below for this Enrollment Coach lead opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We’re seeking a driven, people-oriented Enrollment Coach Lead to support both graduate and undergraduate students as part of our Enrollment Center team. Every day you will make a difference in the lives of others by assisting students through the admissions process and working collaboratively with other departments to best support learners. You will be an empathetic communicator and problem solver who motivates others to achieve their educational goals.

Essential Duties:

• Provide strong, results-oriented leadership that motivates, engages, and inspires the support and commitment of others.
• Train, develop, and manage a team of Enrollment Coaches using a collaborative, persuasive leadership style.
• Coordinate and drive the implementation of recruitment plans for graduate and undergraduate prospective students.
• Develop and provide resources that enable others to provide the best, most accurate information, and direction to prospective students.
• Analyze data to improve the student enrollment experience and team performance outcomes.
• Work with a high degree of accuracy while managing a variety of activities subject to tight deadlines and potentially conflicting priorities.
• Partner with ASU academic units and services to work through challenges and solve unique roadblocks.
• Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Assume or coordinate other duties or projects as assigned or directed.

Desired Qualifications:

• Evidence of a bachelor's degree or higher in a related field.
• Evidence of a strong sense of urgency and passion about helping others achieve their education goals.
• Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate.
• Demonstrated ability to navigate with change and pivot quickly to create a successful working atmosphere supporting others.
• Evidence of being self-disciplined, can self-direct.
• Experience working with or supporting students in higher education.
• Proven track record of achieving results in a customer-centric environment and finding innovative ways to increase efficiencies.
• Proven experience using Salesforce.
• Demonstrated high degree of emotional intelligence and knowledge of the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained).
• Proven ability to coach and train staff on complex or technical processes and policies.

Salary & Benefits:

$66,200 - $75,000 per year; DOE

The target salary is $70,000.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid remote work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.