Location: Reed House, Norwich
Salary: £37,209 - £43,357 per annum
Hours: 36 per week
Contract Type: Permanent
We’re recruiting for a Team Leader to assist the Scanning Manager in providing a professional, high-quality and customer-focused administration function to internal and external customers and to effectively manage the completion of administrative processes within the EDM team.
You’ll be working full-time in our Norwich office, which is located on the Broadland Business Park. Remote working is not possible for this particular role.
You’ll be required to ensure that all external mail received in the business is scanned onto the CRM system, allowing processes to be started in an efficient and timely manner, so that our tenants receive the best customer experience.
You’ll train, motivate and develop team members through regular 1 to 1’s, team meetings and performance reviews. Managing any underperformance issues in agreement with the Scanning Manager. A key part of this role involves managing the printing of correspondence to tenants through the CRM system and from documents produced outside of this system, whilst following statutory regulations and guidelines.
We’re looking for someone with experience working in busy, pressurised environments and sound knowledge of electronic data management systems. You’ll need previous experience in people management, and the ability to input and retrieve data and compile statistical information.
If this sounds like an opportunity you’d be interested in, please take a look at the full role profile before applying – EDM Team Leader
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here
Closing Date: Monday 6th April 2026 at midnight.
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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close early without notice.
We are Clarion - the country’s largest housing association. We provide a home to 360,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability.
We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have.
We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most,
We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future, and we’re relentless in pursuing it.
