Job Description

The Project Manager role is responsible for high level management, delegation, and execution of day-to-day e-discovery project tasks. The role involves concurrently managing multiple projects of varying complexities. The incumbent will collaborate with attorneys, paralegals, IT personnel, and other members of the counsel and/or client legal team to ensure the successful completion of e-discovery matters. Project Managers must also mentor, train and delegate as necessary to ensure client expectations are met and their experience with Consilio is valued.

Our goals are to ensure the highest client experience, to ensure that we grow and evolve the business through our service. The ideal candidate is an experienced influencer and communicator, a Project Manager, who thrives in a fast-paced environment, where communication, agility and flexibility are critically important. Our colleagues are our most marketable resource and as a project manager, we are also agents for change, to build a strong following and exude credibility. The candidate must be a progressive and critical thinker, highly productive and efficient in a pressured environment.

This is a hybrid role based in our London office.

Responsibilities

· Provide end-to-end oversight of discovery matters and serving as primary client point of contact

· Provide expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables

· Manage projects for local and global clients

· Create and maintain project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements

· Develop and manage relationships with external and internal teams

· Define, communicate, implement and monitor quality standards on all project deliverables

· Provide timely communications on all activities to clients

· Serve as an expert on Consilio’s Ai, review platforms and proprietary offerings

· Forecast, track and manage project budgets and invoices

· Successfully oversee multiple, concurrent projects

· Generate and distribute reporting metrics for processed requests and KPI’s on a regular basis

· Drive Service delivery and client focused success across departments

· Develop strong client relationships through collaborative, consultative service

· Partner with other internal teams to create best practices and workflows to improve client experience

· Contribute and participate, in conjunction with our sales organisation, business development activities with existing and new clients, such as sales presentations, QBRs, or other account-level meetings and/or reporting to build relationships with client contacts.

· Mentor and guide junior members of a portfolio team to ensure a successful relationship with both the client and the Project Management team.

Qualifications

· BA/BS degree or experience within the litigation support / legal industry

· Experience as an Influencer

· Experience as a Project Manager

· Demonstrable working knowledge of an eDiscovery review platform

· Willingness to travel for client and team activities

· Demonstrated experience managing multiple, concurrent projects involving cross-functional teams within budgetary and schedule constraints, including project work and resources globally

· Demonstrated ability to manage client expectations and maintain client satisfaction

· A proactive approach to problem-solving and the ability to anticipate client needs

· The ability to confront unexpected problems quickly and effectively

· Strong teamwork, communication (written and oral), client management, and interpersonal skills

· Demonstrated ability to manage project teams, including teams of supporting project managers

· Fluency in English

· Desirable – fluency in another European language

Core Competencies (based on Consilio’s Values)

· Be flexible and embrace change;

· Take ownership for providing outstanding service;

· Value and respect the contributions of others, building trust and relationships with stakeholders;

· Take initiative, act with urgency be accountable and demonstrate unwavering commitment to do the right thing

· Recognize, develop and celebrate individual and team successes;

· Utilize communication best practices and active listening techniques to meet stated needs

· Lead with conviction.

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

#LI-SN1