Job Description

eDiscovery / RelativityOne Consultant

KeenLogic is seeking an eDiscovery / RelativityOne Consultant to support an established in-house eDiscovery program for the U.S. House of Representatives. This position will support the transition from a contractor-managed Relativity server environment to a government-owned RelativityOne instance while providing ongoing day-to-day eDiscovery support to House Committees.

The ideal candidate will have solid eDiscovery knowledge, strong customer service and problem-solving skills, and experience supporting eDiscovery technology and operations. This position will serve as a backup to the program’s primary processing expert while supporting both technical operations and House users. Mid-level eDiscovery experience is desired; however, junior-level candidates with a strong foundation and desire to learn may also be considered.

Position Details

• Contract Length: Initial engagement through the end of the current Congress, with the potential for two one-year option periods
• Schedule: Part-time; average weekly hours are anticipated not to exceed 20 hours
• Hours: Hours may vary based on program needs and consultant expertise, with seasonal reductions anticipated in October and December
• Location: Washington, DC
• Client: U.S. House of Representatives

Required Qualifications

• Solid knowledge of eDiscovery processes and workflows
• Experience supporting eDiscovery technology and operations
• Knowledge of Relativity/RelativityOne and the ability to support data processing, troubleshooting, and day-to-day platform operations
• Strong customer service and problem-solving skills
• Ability to provide technical support to users with varying levels of eDiscovery and technical knowledge
• Strong written and verbal communication skills
• Ability to develop and maintain user training materials and process documentation
• Ability to learn new processes and technology quickly
• Ability to effectively assimilate into and support the House community
• Ability to work independently and collaboratively in support of an established eDiscovery program

Experience Level

• Mid-level eDiscovery experience is desired
• Junior-level candidates with solid eDiscovery knowledge and a strong desire to learn may also be considered
• The consultant will serve as a backup to the program's primary processing expert, with responsibilities potentially expanding based on the needs of the House

Job Expectations

• Provide responsive, customer-focused support to House Committees using the RelativityOne platform
• Support established eDiscovery processes and workflows
• Assist with electronic data processing and troubleshooting
• Provide day-to-day technical and user support within RelativityOne
• Support RelativityOne administration and technical operations as needed
• Serve as backup support to the program's primary processing expert
• Develop an understanding of the House community and the needs of Committee users
• Work collaboratively with internal House staff and other program resources
• Help ensure continuity and minimize disruption as technical eDiscovery functions transition from a contractor-managed environment to the House's RelativityOne environment
• Support the continued development of a sustainable in-house eDiscovery operating model

Key Responsibilities

• Provide day-to-day eDiscovery and RelativityOne support to House Committees
• Support data processing and troubleshoot eDiscovery and platform-related issues
• Respond to user questions and provide customer service and technical assistance
• Support House RelativityOne administration and technical operations as needed
• Continue the refinement and execution of established eDiscovery program objectives and workflows
• Develop, update, and maintain user training materials and documentation
• Support continuity of eDiscovery operations during the transition from the current contractor-managed Relativity environment to the government-owned RelativityOne instance
• Work with internal staff to identify and resolve technical and operational issues
• Help establish and maintain sustainable processes for ongoing in-house eDiscovery operations
• Serve as backup to the program's primary processing expert
• Perform additional eDiscovery support activities based on the evolving needs of the House program