tesa

EDI Support Specialist – Monitoring & Operations

tesa  •  Mumbai, IN (Onsite)  •  2 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

EDI Support Specialist – Monitoring & Operations

  • Location: ​Mumbai, India - tesa Tapes (India) Private Limited
  • Entry as: Permanent
  • Work Area: Digital & IT

What you will do

About the Role
We are looking for an EDI Support Specialist to join tesa’s global MIA team. In this role, you will help ensure reliable electronic data exchange between tesa and our customers, suppliers, and partners. You will work closely with team members in India, Germany, and the USA to monitor daily processes, resolve incidents, and support business teams worldwide.

Key Responsibilities

  • Monitor daily inbound and outbound EDI message flows
  • Investigate and resolve EDI-related incidents
  • Act as 2nd Level Support, conducting Incident and Problem Management
  • Support internal users and external partners with issue resolution
  • Assist with testing and onboarding new partners
  • Document recurring issues and support continuous improvement efforts

What you will need

Required Qualifications

  • 3+ years of hands-on EDI experience
  • Familiarity with common EDI standards (e.g., EDIFACT, X12)
  • Basic experience with XML or simple mapping/scripting tools
  • Ability to work directly with business users and partners to resolve data issues
  • Familiarity with the ITIL framework Preferred Qualifications (Nice to have)
  • Experience with SAP PI/PO or SAP Integration Suite
  • Understanding of SAP ERP processes and IDoc error handling
  • Exposure to SAP Application Interface Framework (AIF) Soft Skills
  • Strong communication and organizational skills
  • Ability to manage multiple tickets and priorities
  • Proactive, reliable, and eager to learn
  • Comfortable working independently and across global time zones
  • Strong sense of ownership and accountability

Success Factors

  • Teamwork
  • Adaptability
  • Learning mindset
  • Solid work ethic

What you can expect

tesa is one of the world's leading manufacturers of adhesive tape solutions, with a range of more than 7,000 products. With passion for technology, we drive innovation, reliability, and sustainability to shape a better future.

Our solutions make a difference in the work, products, and lives of our customers across a variety of industries, including Automotive, Electronics, and Home applications. With this, we address a broad segment of business customers, but also you as a private consumer.

You might be surprised to discover the many places where our adhesive solutions are at work, from the battery in your electric car, to the display of your mobile phone, and even in the elevator in your building. Wherever you look, you'll find tesa - holding the world together since more than 125 years.

tesa

About tesa

As a multinational company, tesa develops innovative adhesive tapes and self-adhesive product solutions for various industries, commercial customers, and end consumers. There are already more than 7,000 tesa adhesive solutions that help improve the work, products or lives of our customers. Today, the focus is on sustainability and energy-saving processes. tesa invests in the development of environmentally friendly products and solvent-free manufacture processes as well as in the use of renewable energy sources at its locations.

tesa is active in 100 countries and operates plants in Germany, Italy, China, the USA, and in Vietnam. Around three quarters of the tesa Group’s sales (2023: EUR 1.7 billion euro) are generated by applications for industries. Together with its international clients, tesa develops innovations that are customized at product and process level. Already more than 130 tesa tapes may be installed in an electric car and over 70 in a smartphone. In the printing and construction industries, too, tesa is constantly penetrating new segments and countries with its special adhesive tapes. The company generates almost one quarter of its sales with products for end consumers and professional craftsmen. 300 applications, such as the legendary tesafilm®, make life easier or, when it comes to insect protection, even make it a bit more pleasant. tesa counts among the world’s leading manufacturers of adhesive solutions. Since 2001, tesa SE is an independent 100% affiliate of Beiersdorf AG (i.e., NIVEA, Eucerin, la prairie) with approx. 5,200 employees today.

Imprint: https://www.tesa.com/en/about-tesa/legal-information/imprint

Privacy Policy: https://www.tesa.com/en/about-tesa/legal-information/privacy-policy-for-social-media

Industry
Chemicals & Materials
Company Size
1,001-5,000 employees
Headquarters
Norderstedt, DE
Year Founded
Unknown
Website
tesa.com
Social Media