Job Description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

• The incumbent is accountable to provide one point of contact for Customers, Sales Teams and other involved parties regarding the processes involved in the capture and management of incoming sales orders and for specific customer, outgoing invoices.
• They will manage various tasks relating to the processing and delivery of orders to its Customers by communicating with Customers, Finance Teams, Sales Teams, Supply Chain Teams, and third-party Logistics Service Provider(s).
• This role focuses primarily on the items mentioned above, however, includes various other items as required.
• Manage relevant Supply Chain and business-required compliance, audit, and related activities.
• Various Supply Chain Reports and Reporting.
• Provide excellent Customer Service to internal and external customers, to deliver on business objectives.

Key responsibilities

• The daily capture, review, management and release of all EDI and manual orders and/or invoices on the Haleon CERPS system, checking and validating information as received from the customer. Ensuring that pricing is correctly maintained on all orders, prior to their release.
• Ongoing daily check to ensure that there are no failed IDOCS on orders and invoices. Should any failed orders be found, take the necessary corrective actions needed to have CERPS successfully process the orders.
• The manual capture of orders for customers or order types that require this process.
• Adherence to all relevant legislative and internal controls on this process and the correction retention of documentation related to orders.
• Managing Supply Chain Compliance Requirements, including the performance of any required testing, reporting as required.
• Communication to relevant parties on order information as required. This may be proactive or reactive in nature, depending on the circumstances. The fulfillment of all processes, rules and requirements on customer communication as determined by the Supply Chain function.
• Business reporting (daily, weekly, or monthly).
• Support for other Customer Service Team roles as required (i.e. i.e. acting as relief when other team members are off work).
• Any other task as defined by the Line Manager.

Qualifications and skills

Required

• Matric / Senior Certificate – required. NQF level 4.
• SAP R/3 in the Order to Cash function – in particular, experience in handling customer orders in SAP.
• Proactive self-starter who works well in a team environment, with minimal supervision.
• Ability to manage multiple business priorities simultaneously.
• Excellent communication skills.
• Analytical and problem-solving skills.
• PC Literacy, Microsoft Office Skills, specifically Excel, at an intermediate level at least.
• Experience in Supply Chain operations in an FMCG environment.

Preferred

• Tertiary or Customer Service/Logistics/Supply Chain Qualification (NQF level 6 minimum) would be an advantage.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Job Posting End Date

2026-07-15

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.