Clarks

EDI Operations Analyst

Clarks  •  Kuala Lumpur, MY (Onsite)  •  12 hours ago
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Job Description

Job Overview
This role provides operational support for global EDI integrations, ensuring reliable and accurate data exchange across regions. The position is focused on resolving support tickets raised by business and technical teams and supporting day-to-day EDI operations. It covers both in-house and managed service EDI solutions through monitoring, troubleshooting, and issue resolution to maintain integration stability and business continuity.
Responsibilities
• Provide day-to-day support for EDI operations, ensuring timely resolution of issues across both our internal EDI platform, managed service platform and ERP backend systems.
• Act as the primary point of contact for EDI-related queries, coordinating with internal teams, external partners, and our managed service to troubleshoot and resolve integration problems.
• Monitor and manage EDI message flows, transactions, to ensure accurate and compliant data exchange with trading partners.
• Collaborate with business users and technical teams to analyze integration issues, identify root causes, and implement corrective actions.
• Maintain documentation of support processes, partner configurations, and integration flows to ensure operational transparency and knowledge sharing.
• Contribute to continuous improvement initiatives by identifying recurring issues, proposing enhancements, and supporting system upgrades or changes.

Qualifications

• Strong understanding of EDI processes and standards (X12, EDIFACT, CSV, XML), with experience in monitoring, troubleshooting, and supporting EDI transactions.
• Familiarity with OpenText as a managed EDI service, including partner onboarding, message tracking, and issue resolution.
• Proven experience in monitoring, diagnosing, and resolving operational and transactional issues across in house EDI solutions.
• Working knowledge of SAP systems, especially in areas related to EDI integration, with the ability to investigate and resolve data flow or transactional issues.
• Strong problem-solving and analytical skills, with the ability to interpret technical data and identify root causes of integration or system issues.
• Capable of managing multiple support tasks simultaneously, with attention to detail and a proactive approach.
• Demonstrated experience in a support or analyst role within an EDI and SAP-integrated environment.
Clarks

About Clarks

It began with a flash of inspiration. It was 1825 in the Somerset village of Street and James Clark was busy working at the tannery owned by his brother, Cyrus. Among the sheepskin rugs, the off-cuts and cast-offs were piling up when James had a brainwave: “Slippers!”. And the rest, as they say, is history. A few stitches and a few years later, the sheepskin slipper was born.

It was the very first Clarks shoe and the opening chapter in a remarkable story that continues to unfold to this day. In the decades that have passed since the young Mr. Clark’s eureka moment our shoes have seen social, political and economic revolution. They’ve seen fashions in footwear come and go, and come again – everything from court shoes and winklepickers to wedge heels, sandals and sneakers. They’ve tapped to the beat of crooners, rockers, Britpoppers and hip hoppers. They’ve walked, marched, strode and sashayed through an ever-changing world.

New technology, state-of the-art facilities and our love of shoes means we’re not only the number one shoe brand in the UK. With continuing growth in North America, Western and Eastern Europe, India and China, we’re also the world’s largest casual and smart shoe company and the fourth largest footwear company on the planet.

We’ve come a long way since Cyrus and James Clark and the ‘Brown Petersburg’. But their vision and passion live on in our shoes. You could say we’re following in their footsteps.

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Street, GB
Year Founded
1825
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