This is a hybrid position and must be located within 100 miles of either the Rochester or Arizona Mayo Clinic campuses f or on-site expectations based on business needs.
The Executive Development & International Financial Specialist (EDIFS) acts as a liaison between Mayo Clinic and patients meeting criteria for EDI services. The EDIFS is responsible for coordinating, facilitating and overseeing the patient experience and performing related administrative tasks. The EDIFS assists all EDI patients with billing, insurance and coverage issues, authorization, and financial concerns. This position is responsible for helping all EDI patients understand their financial obligations and provide a mechanism of support for the EDI patient population, prior to, during and following medical care. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.
Bachelor’s degree with 2+ years of experience in finance, customer service, communication, concierge services, or related field
OR
High School diploma and 6+ years’ experience in finance, customer service, communication, concierge services, or related field
Knowledge of and experience using an Epic RC/EMR system is preferred.
Healthcare Financial Management Association (HFMA) Certification Preferred.
Additional Requirements include:
Excellent listening and communication skills
Superior written communication skills
Intermediate computer/keyboarding and mathematic skills
Familiarity with Microsoft applications
Phone etiquette and customer service and call handling skills
Position requires excellent verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity, exhibit good decision making skills, and demonstrate attention to detail. It is expected that staff are self-directed and highly organized and support a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Staff must consistently demonstrate an ability to interact with individuals from diverse backgrounds and cultural perspectives. Multilingual candidates, fluent in Spanish, Hmong, Arabic, or other languages preferred. Experience providing concierge-level customer service to international patients preferred. Belief in the mission and strong ethical conduct is essential.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
