Job Description

The ED Registration Clerk is responsible for obtaining required information from patients in order to complete an accurate registration for the use in patient care, billing and all regulatory requirements and documenting all information into correct area within the Epic registration system. This position works in the clinical area of the Emergency Department.

Core Job Responsibilities

• Responsible for the initial arrival process for patients arriving via EMS or via walk in.
• Must understand and comply with all EMTALA guidelines.
• Responsible for accurately obtaining and entering information for 50+ data fields.
• Use pre-determined interviewing techniques and scripting when obtaining information from patients and/or patient representatives, in person or via phone.
• Must demonstrate positive customer service, even at the most difficult of times both face to face, phone and via email.
• Understand, explain, and accurately complete required facility forms before obtaining and witnessing patient signatures
• Responsible for payment collection activities, including handling cash.
• Meets or exceeds productivity and quality goals.
• May be assigned to work edits/errors out of designated work queue’s or reports.
• Perform other duties as required.
  

Education/Experience Requirements

REQUIRED:

• High school diploma or equivalent

PREFERRED:

• Prior healthcare registration experience.
• One year of medical office, hospital or medical insurance related experience

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Req Id 97771

Department PATIENT ACCESS SVCS

Shift Nights

Shift Hours Worked 7.50

FTE 0.94

Work Schedule

Employee Status A1 - Full-Time

Union 2006 - UFCW

Pay Range $18 - $23 per hour