As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why Join
Be part of a high-impact Corporate Real Estate (CRE) team that shapes the workplace experience across OCBC Group.
As Team Lead of the Workplace Services, you will oversee a diverse and dynamic portfolio including Facilities Management & Housekeeping, Travel Management (Travel Agents, Airlines, Hotels), Staff Holiday Facility Management, Corporate Vehicle Management, and Carpark Administration (“Soft Services”) to OCBC Group Offices and Branches.
How You Succeed
Providing strong leadership in the strategic planning, governance and service delivery of soft services to OCBC Group workplaces in Singapore - ensuring a safe, efficient and positive workplace experience.
You bring a forward-thinking approach to service innovation and continuously look for ways to enhance the workplace experience while driving operational excellence, service innovation, cost optimisation and workplace compliance.
What You Do
Workplace Service Strategy & Leadership:
- Develop and implement the soft services strategy aligned with organisational and CRE objectives.
- Establish service standards, governance frameworks, procedures and/or guidelines.
- Lead, coach and develop workplace services team to achieve high performance and continuous improvement.
Workplace & Employee Experience:
- Drive workplace experience initiatives that enhance employee satisfaction, well-being and productivity.
- Oversee integrated facilities management (IFM) operations for offices, corporate common spaces (CCS), branches and manage on-site IFM and F&B vendors.
- Promote sustainability/reduction of waste in the workplace environment.
- Partner with HR, ORM, IT and respective business stakeholders to deliver integrated workplace solutions.
Service Delivery & Operations:
- Manage day-to-day delivery of workplace services; including:
IFM (Integrated Facilities Management) Services:
- Cleaning & housekeeping
- Pantry and hospitality support
- Landscape & floral arrangements
- Pest control
- Waste management and recycling
-On-site F&B operations
Travel Management and Administration Services
- Management of appointed travel management companies
- Annual review of corporate hotel panel
- Manage relationship and incentives with airline carriers (e.g. SQ)
- Monitoring and submission of Scope 3 CO2 emissions for Corporate Air Travel
-Manage travel insurance matters
- Transport/Logistics Management
Corporate Vehicle Management
- Manage corporate vehicle purchase, road tax and insurance
- Manage corporate vehicle booking and utilisation
- Custody and Periodic Updates to the Group Corporate Vehicle Policy
Vendor & Contract Management:
- Oversee vendor onboarding, transition process and adherence to prescribed PDPA procedures for on-site external resources.
-Conduct regular vendor service reviews and vendor performance management
- Upkeep of all soft services contracts including renewal and new RFPs where appropriate
- Establish strong partnership with service providers to ensure quality, innovation and value for money.
- Drive continuous improvements and service transformation initiatives
Support all risk related governance activities required of the responsibilities above.
Promote sustainable behaviors in the workplace environment and provide sustainable reporting for relevant carbon emission scope (e.g. Office Paper, Corporate Vehicle Mileage, Corporate Air Travel Emissions)
Perform trend analysis to achieve higher productivity and better cost efficiency; recommend and implement industry best practices to improve workplace environment.
Serve as primary liaison with building management to oversee cleaning, tenant experience, sustainability and governance of building management SLA.
Who You Are
Degree in Facilities Management/Real Estate/Business Administration/Property Management and Operations
At least 15 years of experience in workplace services, facilities management, and corporate real estate
Experience in building and leading high performing workplace services teams
Strong vendor management, contract management and stakeholder engagement skills
Proven experience in managing regional, multi-site operations and large-scale facilities portfolios, including overseeing office spaces exceeding 1 million square feet with consistent, high-quality service delivery
Strong financial acumen and budget management capability
Self-motivated, driven and possess good analytical/problem solving skills
Good interpersonal, written and verbal communication, and change management skills for collaboration with stakeholders across all levels
Independent and can multi-task to meet multiple deadlines
Skilled in Microsoft office applications and Workplace Management Applications (e.g. Excel, PowerPoint, Word, AutoCAD, Integrated Workplace Management Software).
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
