Job Description

Crisis Clinical Supervisor – Emergency Psychiatry Service

Crisis Clinical Supervisor in Springfield, MA | Baystate Health Careers

Department: Emergency Psychiatry Service

Location: Baystate Medical Center, Springfield, Massachusetts

• Will also support Baystate Noble Hospital, Westfield; Baystate Wing Hospital, Palmer; and Baystate Mercy Hospital, Springfield

Job Type: Part-time

Shift: Evenings

Make an Impact with Baystate Health

Baystate Health is seeking an Crisis Clinical Supervisor to join our Emergency Psychiatry Service at Baystate Medical Center in Springfield, Massachusetts. This role provides clinical leadership and coordination for patients presenting to the Emergency Department with behavioral health-related concerns, serving both adult and pediatric populations.

Working collaboratively with the Psychiatric Emergency Services leadership team, ED nursing, medical providers, case management, pharmacy, psychiatric services, and crisis clinicians, the Crisis Clinical Supervisor helps ensure timely assessments, coordinated care, and effective transitions across the continuum of care.

This position offers the opportunity to make a meaningful impact on behavioral health patient outcomes while providing clinical direction, staff supervision, and interdisciplinary leadership. The supervisor plays an important role in improving patient flow, reducing Emergency Department length of stay, enhancing patient satisfaction, and supporting quality improvement initiatives.

The Crisis Clinical Supervisor Will:

• Oversee daily crisis service operations and patient throughput in the Emergency Department, including adult and pediatric patients, as well as patients receiving care on medical floors.
• Monitor patient needs throughout the shift, identify clients requiring new evaluations or mental status updates, and assign cases and responsibilities to clinicians accordingly.
• Perform crisis evaluations as needed and provide clinical consultation and case guidance to clinicians on site.
• Provide individual supervision to designated staff as directed.
• Collaborate with ED nursing, medical providers, case management, pharmacy, psychiatric services, and crisis clinicians to ensure timely behavioral health assessments, updated clinical information, and coordinated care plans.
• Lead and participate in interdisciplinary daily rounds and team huddles to support communication, care coordination, and efficient patient transitions.
• Serve as a clinical and educational resource for staff, patients, and families, including participating in staff education, in-services, and orientation of new employees.
• Develop and maintain relationships with community resources to strengthen continuity of care and improve access to behavioral health services.
• Participate in quality improvement initiatives by monitoring key performance indicators, including patient satisfaction, length of stay, and recidivism rates; collect and report data, identify opportunities for improvement, and develop action plans as needed.

Schedule Details

• Job Type: Part-time
• Shift: Evenings
• Hours: 32 hours per week, 8-hour shifts
• Schedule: Flexible 2pm-12am
• Weekend Requirement: 1 weekend/month required
• Other Scheduling Requirements: Rotating holidays

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-On Bonuses: If applicable, Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Mercy Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Required Skills

• Master's degree required
• LICSW or equivalent in the state of MA
• 3 years of work experience in a crisis or emergency department or other clinical settings in a supervisory capacity

Preferred Skills

• Leadership experience

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

Masters Degree (Required)

Certifications:

Licensed Social Worker - State of MassachusettsState of MassachusettsState of Massachusetts

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$43.08 - $49.52 - $58.56

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.