Posting number: R2GMP02702 PSA
Department: HUMAN SERVICES - BFA - Region 2 - Greenbrier/Monroe/Pocahontas
Job classification: Economic Service Worker
Posting type: SME **PSA**
Categories: Human Services
Are you a seasoned customer service professional looking for a role where your skills and experience will directly transform the lives of people across the state? We are seeking a compassionate and detail-oriented individual to join our Income Maintenance Unit as an Economic Service Worker to provide critical economic assistance services to West Virginians in need. Help people and families achieve stability and self-sufficiency while growing your own career with on-the-job training, professional development assistance, and performance feedback.
Employees also receive a full benefits package that includes 12 paid holidays, tuition reimbursement, paid vacation and sick leave, medical insurance, life insurance, retirement plans, and much more!
This position supports the mission of the Unit to supply much needed assistance through departmental programs by overseeing the execution of essential services and managing the delivery of state and federal economic assistance programs such as SNAP, Medicaid, and Emergency Assistance/LIEAP. Economic Service Workers play a central role within the Unit by processing applications, determining eligibility, and maintaining caseloads for a variety of economic assistance programs. Economic Service Workers serve as a key point of contact for clients to ensure provision of timely, accurate, and compassionate services and resources.
Training: Bachelor's degree from a regionally accredited college or university.
Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
Wild & Wonderful West Virginia is a U.S. state located in the Appalachian region of the Southern United States. It is bordered by Virginia to the southeast, Kentucky to the southwest, Ohio to the northwest, Pennsylvania to the north, and Maryland to the northeast. West Virginia is the 41st largest by area and the 38th most populous of the 50 United States. The capital and largest city is Charleston.
