Job Description

Posting number: 2600418

Department: Department of Human Services

Division: Adult, Family, & Economic Svcs

Job classification: Economic Benefits Manager

Posting type: Open

Categories: Social Services, Management, Human Services, Customer Service

Summary

Are you a collaborative and strategic leader who thrives in a fast-paced environment and is passionate about strengthening service delivery for vulnerable community members? Management opportunities within Adult, Family, and Economic Services (AFES) provides the opportunity to lead complex public assistance programs within federal, state, and county frameworks while developing leaders, improving operational effectiveness, and ensuring timely, accurate, and accessible services.

AFES Managers play a key role in driving continuous business process improvement, using data and analytics to manage workload and inform decision-making, and fostering a culture of accountability, collaboration, and psychological safety. Managers oversee assigned program and operational areas and work closely with internal teams to strengthen coordination, integrate processes, and ensure continuity of services across the Adult, Family, and Economic Services (AFES) Division.

These roles also serves as an important representative of the agency, building strong partnerships with state and local partners, community organizations, and programs that support self-sufficiency and stability. Working alongside a peer group of division managers, you will be part of a strong internal network of collaboration and support while helping shape processes, strengthen cross-program alignment, and enhance access to services for eligible community members.

If you bring strategic insight, emotional intelligence, a commitment to continuous improvement, and a passion for public service, AFES offers a meaningful opportunity to grow as a leader while making a lasting impact in the community.

Hiring Range: $83,000.00 - $96,790.00 annually

This position has an anticipated work schedule of Monday - Friday, 8:00am - 5:00pm. Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud and Child Welfare Abuse & Neglect database (TRAILS) check.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

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Provides leadership, oversight, evaluation, and management for single or multiple function State/Federal benefit programs and other areas as assigned. May also be responsible for offsite office locations and community co-located locations that support one or more of these program functions. Ensures compliance with all Federal, State, and County rules and regulations. Works closely with Department of Human Services (DHS) staff and community stakeholders and understands and promotes the vision and mission of El Paso County DHS. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Examples of duties

• Manages the daily operations of assigned functional area(s) and aligns operations with the mission and vision of the agency. Responsible for planning, development, evaluation, and revision of the area assigned. Conducts performance evaluations and motivates employees to reach peak productivity and performance; participates in the hiring and disciplinary process.
• Provides guidance and training to employees. Determines ongoing training needs of staff; develops competencies and evaluation tools to measure training effectiveness.
• Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned program area. Understands, interprets, and applies management principles and County policies and procedures.
• Recommends operational and program improvements to accommodate changes in mission and operational demands.
• In collaboration with the Quality and Development Services Division, implements modifications and process improvements to ensure peak program performance and compliance.
• Collects process and performance data; analyzes data and processes, and implements appropriate business process modifications to improve outcomes, working within available agency resources and all applicable Federal, State and County rules and regulations.
• Makes public presentations related to areas of management in the form of training, public speaking, presentations in front of the Board of County Commissioners (BOCC), and/or working with the media.
• Coordinates and communicates with administration, other managers, staff, clients, other County agencies, State agencies, and the public.
• Participates in agency functions. Attends meetings in the agency, community and State and national level.
• Develops and manages special projects.
• Assists with monitoring program expenditures in relation to approved budget. Analyzes, approves, and routes financial requests.
• Authorizes expenditures and other requests for financial assistance to clients.
• May serve as County Liaison on a variety of committees as requested.
• Performs other duties as required.

Supervision Exercised: This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed. A first-line or second-line supervisor typically performs these tasks.

Supervision Received: Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Knowledge of protective services and public assistance rules, regulations, protocol, and procedures. Knowledge of community assistance resources and agencies.
• Working knowledge in benefits systems, such as Colorado Benefits Management System (CBMS) and/or Child Care Automated Tracking System (CHATS), and in all relevant program policies.
• Ability to communicate and work effectively with co-workers, other agencies, elected officials, vendors, and the public. Ability to provide excellent customer service.
• Ability to lead and train others; ability to objectively review the performance of others.
• Ability to effectively plan, schedule, and organize.
• Ability to assess situations and make prudent decisions; ability to effectively apply conflict resolution and problem-solving skills.
• Ability to develop and implement new and innovative plans and strategies as the division's needs and focus change.
• Ability to effectively use standard office equipment, including computer, fax machine, copier, and telephone. Proficiency with Microsoft Office programs including Word, Excel, and PowerPoint.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education.
• Five years of full-time experience with human services programs.
• Associate’s degree in a related field may substitute for one year of the required experience.
• Bachelor’s degree in a related field may substitute for two years of the required experience.
• Education substitutions are not cumulative; only the highest qualifying degree will be considered.

Preferred Education & Experience

• Bachelor's degree in a field related to the assignment.
• Two years of supervisory or management experience.

Licenses/Certificates

• Must possess and maintain a valid driver's license.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Supplemental information

Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some local and non-local travel may be required. May be exposed to hostile family situations/individuals, and unsanitary and hazardous conditions. May require weekend and evening hours.

The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.