Job Description

Our client is seeking an Ecommunications Specialist to support the implementation of a comprehensive first-line-of-defense record keeping framework, encompassing process design, governance, controls, and technology integration.

Responsibilities & Qualifications

• Support design and implementation of a 1LOD record keeping framework, including surveillance, archival, and retrieval controls
• Develop and refine the target operating model (TOM), process maps, RACI matrices, and governance structures
• Establish journalisation rules and automated reconciliation controls linking journalized populations to archived e-communications
• Create Business Requirements Documents (BRD), mock-ups, and detailed implementation roadmaps
• Provide technology development support and coordinate with technical teams on system integration and automation
• Lead change management initiatives, conduct training sessions, and support user acceptance testing (UAT)
• Support deployment activities and transition to business-as-usual operations

Requirements

• 6–10 years of experience in ecommunications, record keeping, compliance, or operational transformation
• Demonstrated expertise in target operating model (TOM) design and process mapping
• Strong knowledge of surveillance and recordkeeping frameworks, journalisation rules, and reconciliation controls
• Proficiency in RACI development, governance design, and controls architecture
• Experience with change management, training delivery, and stakeholder engagement
• Ability to develop technical requirements documentation and liaise with technology teams
• Strong analytical, communication, and project coordination skills in a regulated financial services environment